MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.6 /10
CX Score
8.6 /10
Category
MURAL
8.6 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
90%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

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1% Negative
13% Neutral
86% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Annotation

84

Sticky Notes

83

Screen Sharing

83

Surveys and Polling

83

Role-Based Access

83

Integration with Meeting Solutions

81

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Breadth of Features

88

Quality of Features

88

Ease of Implementation

87

Ease of Data Integration

84

Business Value Created

84

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Winni H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Simplicity of use

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Ample storage options. Flexible prices and plans.

What is your favorite aspect of this product?

Whiteboards support many file types

What do you dislike most about this product?

I can't create graphs and tables.

What recommendations would you give to someone considering this product?

Extensive list of file types you can upload and add to your canvas. Slack is also a direct tool with which you can collaborate, collect data, etc. while using MURAL.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Trevor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Many integration options

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Stability, connectivity and many integration options unlike other similar tools that offer a disappointingly short list.

What is your favorite aspect of this product?

Intuitive UI/UX, stability, easy connectivity and compatibility with many integration options including Airtable, Asana, Dropbox Business, Google Drive, Microsoft Excel, etc.

What do you dislike most about this product?

I definitely like MURAL, it works very well unlike the rest.

What recommendations would you give to someone considering this product?

Good options and easy-to-use functions, combines aspects of diagramming and good collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jasrah ..

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Great for Collaboration, Needs Better Tools

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

MURAL differentiates itself with its highly intuitive, visual collaboration interface, extensive library of templates, and strong emphasis on creative brainstorming and design thinking. Its user-friendly drag-and-drop functionality and real-time collaboration features make it particularly effective for remote and hybrid teams.

What is your favorite aspect of this product?

My favorite aspect of MURAL is its intuitive drag-and-drop interface, which makes brainstorming and visual collaboration easy and engaging.

What do you dislike most about this product?

I dislike the lack of integrated real-time audio or video chat features, which can hinder seamless team communication during collaborative session

What recommendations would you give to someone considering this product?

I recommend taking advantage of MURAL's extensive templates and collaboration tools for effective brainstorming. However, be prepared to use external communication tools for audio or video calls during sessions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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