MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Collaborations online in one place

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

With this software we have the ability to support collaboration, brainstorming and mind mapping. As also the approval of other products and in turn is online and available, We use it throughout the organization, as we work on many projects so with this program we can elaborate parts and even I use it with my team to collaborate with him and design any solution.

What is your favorite aspect of this product?

Thanks to this program we have a lot of help a lot in the design phase of a project by the collaboration between groups and the implementation of creative ideas together with its templates, canvases and elements of the rich palette and export and import options for elements, files, schemes or designs all in the integrated chat service.

What do you dislike most about this product?

We would like an audio/video tool for a better experience as well as licensing and free access for users and guests for the conformation of project ideas or external consultations for the project being carried out, as well as more integrations with other platforms such as Miro so that they can make better use of the tools.

What recommendations would you give to someone considering this product?

MURAL is a very appropriate software for collaboration with clients or teams in order to create or show solutions on the fly with its images and friendly forms, creating designs all for a common project. Given the type of platform, Mural is recommended for day-to-day activities that do not require high-impact presentations and helpful collaborations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Paul S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2022

Simple and Easy To Use Whiteboard

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural is used as a collaborative software between agile squads to develop customer journey maps, draft customer-facing communications, and have agile brainstorming sessions and events where everyone can have their say. Mural easily addresses the difficulty of working together as you are equally under a home office regime.

What is your favorite aspect of this product?

It is well suited for virtual collaboration, especially in a situation where you would normally be in a room brainstorming in person. Works great for projects, committees or teams that need to come together to collaborate on an idea, project, process mapping, goal management or just a place to jot down your own personal tasks or sticky notes.

What do you dislike most about this product?

Need to have a way to track people's comments: who added what, etc. Gets quite confusing when multiple people add and move things around. Guest users should be given a name of their own. It's great to have guest wall murals, though when it's a client's CEO, it's important to know. Locking and unlocking items is sometimes really confusing. People take an unlocked frame and move it around.

What recommendations would you give to someone considering this product?

It's flexible enough to address any scenario that requires teams to collaborate. It is very easy to adopt and has built-in tools to allow for more sophisticated interaction. Highly recommended.

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Caring

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

With Mural, the design process is made easier

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

We have found the Mural to be an excellent online tool for collaborating with various groups within our company. Since Mural's whiteboard is online, accessible, and simple to use, our whole team—developers, BAs, and product owners—can work together to troubleshoot any functionality at any time.

What is your favorite aspect of this product?

Having worked on numerous projects, I can attest to the widespread adoption of Mural inside the firm; I myself utilize the platform to facilitate teamwork and solution design. Whenever a new project or phase of an existing project is initiated, Mural is the first tool used to generate ideas and define goals.

What do you dislike most about this product?

This tool is showing its age. The software is outdated and lacks features available in similar but cheaper alternatives. There is room for development in the limited degree to which Mural interacts with other apps.

What recommendations would you give to someone considering this product?

Easy client or team collaboration is a breeze with Mural because to its pre-made templates. With its user-friendly pictures and geometric forms, this platform is ideal for quickly developing and showcasing ideas. Even if we're still in the design phase, it can spark new ideas for potential outcomes.

Pros

  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies
  • Continually Improving Product

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