MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

58 Reviews Write a Review

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What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 88%
Conflict Resolution:: 95%
Strategy & Innovation:: 94%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Reliable
Trustworthy
Client Friendly Policies

Feature Ratings

Average 88

Backup Automation

Backup of Cloud Based Data

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Application Awareness

Replication for High Availability

Virtual Machine Backup

Integration With Storage Arrays

File Explorer Granular Restore

Deduplication Implementation

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Disaster Recovery as a Service

Score 8.7

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Diego B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent cost-benefit features/management.

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Combined with other technologies, it has enabled us to create new products for customers.

What is your favorite aspect of this product?

You can easily restore individual files (or folders) from your desktop.

What do you dislike most about this product?

Non-customizable update version per computer account.

What recommendations would you give to someone considering this product?

Is the best choice if you not only want great cloud backup, but additional cybersecurity protections against threats like ransomware and malware.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kirk M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Hidden gem of backup. Punches way above its weight

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 has most of the features of the "big backup vendors" with none of the hassle. I have used products ranging from BackupExec, Veeam, vRanger, and many more. MSP360 provides essentially all the features our customers need without all the hassle all in one cheap centrally managed package.

What is your favorite aspect of this product?

MSP360 are continually adding new features that help reduce cloud storage costs such as deduplication, new backup formats, encryption, and immutable backups.

What do you dislike most about this product?

The backend API is not feature complete for end-users. That doesn't mean the software itself isn't complete just that home made automations might miss out on some features.

What recommendations would you give to someone considering this product?

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

Joe D.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, cheap and does the job.

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

This product has a small footprint and works very well. I have been using this product since it was cloudberry and it is incredibly cost effective and easy to use.

What is your favorite aspect of this product?

The cost to backup a full Vmware environment and ease of use.

What do you dislike most about this product?

To me there is not anything to dislike

What recommendations would you give to someone considering this product?

If you are looking for a cost effecting backup strategy that is easy to manage and just does the job this is the way to go. There may not be as many bells and whistles as Veeam but if the extras are not necessary this is 100% the way to go.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery as a Service

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Diego B.

Excellent cost-benefit features/management.

Likeliness to Recommend

Pros

Kirk M.

Hidden gem of backup. Punches way above its weight

Likeliness to Recommend

Pros

Joe D.

Easy to use, cheap and does the job.

Likeliness to Recommend

Pros

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Feature Ratings

Backup Automation

Backup of Cloud Based Data

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Application Awareness

Replication for High Availability

Virtual Machine Backup

Integration With Storage Arrays

File Explorer Granular Restore

Deduplication Implementation

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training