Moveworks Logo
Moveworks Logo
Moveworks

Moveworks

Composite Score
7.0 /10
CX Score
6.8 /10
Category
Moveworks
7.0 /10

What is Moveworks?

Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.

Company Details


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Moveworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moveworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

90 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moveworks?

9% Negative
27% Neutral
64% Positive

Pros

  • Caring
  • Trustworthy
  • Altruistic
  • Acts with Integrity

Cons

  • Less Reliable
  • Vendor's Interest First
  • Under Delivered

Feature Ratings

Average 77

Scheduled Availability

84

Multi-channel

80

Learning and Adaptability

80

Leads Generation

78

Voice or Text Input

77

Workflow Processing

77

Translation

75

Knowledgebase

75

Personalized Service

73

Natural Language Processing

73

Integration With CRM

72

Vendor Capability Ratings

Average 75

Availability and Quality of Training

82

Vendor Support

80

Quality of Features

80

Breadth of Features

77

Business Value Created

77

Ease of IT Administration

77

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

75

Ease of Data Integration

73

Ease of Implementation

71

Ease of Customization

61

Moveworks Reviews

Furkan O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

It improves our teams' processes.

Likeliness to Recommend

10 /10

What differentiates Moveworks from other similar products?

It is of good quality, works smoothly and has good support.

What is your favorite aspect of this product?

Stable operation of the product.

What do you dislike most about this product?

As far as I know, it is an expensive product

What recommendations would you give to someone considering this product?

A good application to facilitate business processes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Engin Y.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product and easy to use

Likeliness to Recommend

7 /10

What differentiates Moveworks from other similar products?

Natural Language Understanding

What is your favorite aspect of this product?

Moveworks employs machine learning to continually improve its understanding of user queries and to enhance its ability to provide accurate and relevant solutions over time. This can contribute to a more adaptive and intelligent system.

What do you dislike most about this product?

It's an expensive product.

What recommendations would you give to someone considering this product?

Given the sensitivity of IT support data, Moveworks typically focuses on providing robust security measures to ensure the confidentiality and integrity of information.

Pros

  • Unique Features
  • Transparent
  • Security Protects
  • Reliable

ABDULMOID M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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