Moosend Customer Reviews 2025 | SoftwareReviews

Moosend

Composite Score

7.5 /10

CX Score

7.6 /10

14 Reviews Write a Review

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What is Moosend?

Moosend is a powerful email marketing platform with world-class features, state-of-the-art marketing automations, and an award-winning user interface.

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Moosend Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moosend.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 88%
Conflict Resolution:: 85%
Strategy & Innovation:: 88%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moosend?

0% Negative

12% Neutral

88% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Campaign Management

Email Delivery

A/B Testing

Auto-Responders

Segmentation

Content Authoring

Email Templates

Text Messaging

Surveys and Polling

Mobile Optimized

SPAM Compliance

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Moosend Reviews

Rajeev B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great email marketing software that will delight

Likeliness to Recommend

10 /10

What differentiates Moosend from other similar products?

Intuitive dashboard. Great email, landing page, and subscription form templates with more customization using drag & drop editor tools. Further room to leverage AI with its automation tools. For our websites built with WordPress, Moosend Website Connector plugin make it easy to connect the website with Moosend. Thereby helping easily add subscription forms, run RSS campaigns, and gather analytics data. Also Moosend Landing Pages plugin by which visually appealing landing pages can be added on top of existing WordPress theme.

What is your favorite aspect of this product?

Professional templates. 24x7 chat support that delivers. Further room to apply creativity with automation.

What do you dislike most about this product?

There can be SMS messaging feature too added. For an online store, SMS messaging feature is almost necessity.

What recommendations would you give to someone considering this product?

Should try their free trial. In addition to a great email marketing software, there is a solid Moosend team behind you to help in your digital marketing endeavors. Go through their blog, Facebook community for fresh ideas.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Austin R.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

"Good program I highly recommend it"

Likeliness to Recommend

8 /10

What differentiates Moosend from other similar products?

Compared to competing products, it stands out because to its superior customer service and user-friendliness. Furthermore, the program's templates are beautiful and simple to customize.

What is your favorite aspect of this product?

For our infrequent needs, as a market research firm, we find the "pay as you go" models of email marketing systems to be the most convenient. We just gave Moosend a try, and found that our open rates were far greater than they had been with any of the other platforms we had previously employed. We appreciate their accommodating of many techniques for confirming domain ownership. It has a simple and straightforward user interface. The response time from support is lightning fast.

What do you dislike most about this product?

Unfortunately, the time it takes to upload lists is far longer than what we've seen on other platforms. We were assured, however, that the lists undergo rigorous scrutiny throughout the uploading process and that this would prove useful down the line.

What recommendations would you give to someone considering this product?

Their free trial period is rather lengthy and comprehensive, providing a solid introduction to the platform.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Jonathan R.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

"Great email marketing platform"

Likeliness to Recommend

8 /10

What differentiates Moosend from other similar products?

I like this program more than others because it is easy to configure and has a simple navigation, although the price is a bit expensive but it is a good program.

What is your favorite aspect of this product?

Moosend is an easy-to-use platform and the setup process was simple. To save time, I've been able to create my own email layouts and components. Setting up email campaigns and turning them into funnels for each of my lead magnets has been a breeze. Sending an email instantly or scheduling a delivery time is also possible. To my delight, I was able to include a pop-up subscription form into a button on my WordPress website using Moosend.

What do you dislike most about this product?

The process of creating a Pop-up subscription form for use on my WordPress website takes some time.

What recommendations would you give to someone considering this product?

There's not much to worry about here. It's an easy-to-navigate system.

Pros

Unique Features
Efficient Service
Effective Service
Client Friendly Policies

Moosend

What is Moosend?

Company Details

Book a Free Demo Today!

Moosend Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Moosend?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Moosend Reviews

Rajeev B.

Great email marketing software that will delight

Likeliness to Recommend

Pros

Austin R.

"Good program I highly recommend it"

Likeliness to Recommend

Pros

Jonathan R.

"Great email marketing platform"

Likeliness to Recommend

Pros

Feature Ratings

Campaign Management

Email Delivery

A/B Testing

Auto-Responders

Segmentation

Content Authoring

Email Templates

Text Messaging

Surveys and Polling

Mobile Optimized

SPAM Compliance

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training