


What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveyMonkey Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveyMonkey Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 82%
- Negotiation and Contract:
- 73%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 78%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Efficient Service
- Altruistic
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Alerts
Sentiment Analytics
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Data Visualization
Multi-Channel Data Collection
Text Analytics
API Framework
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Also Featured in...
SurveyMonkey Enterprise Reviews

Iaroslav C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
So strictly limited if you decided not to buy
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Ease of result visualization after collecting responses. The survey forms created are Mobile Responsive, which helps in getting survey feedbacks effectively regardless of what platform your customers use.
What is your favorite aspect of this product?
Well, first of all, SurveyMonkey is about real easiness to create and implement comprehensive surveys, like exit surveys. It's very robust of use, but for the first several attempts the logic of SurveyMonkey may seem too complicated
What do you dislike most about this product?
As I put in the header, free version is too limited. There're really annoying reminders about the annual plan. The export feature is unavailable to free users
What recommendations would you give to someone considering this product?
Probably won't meet expectations of small teams / young product with limited budgets
Pros
- Saves Time
- Client Friendly Policies
- Transparent
- Helps Innovate
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Michelle H.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Really useful piece of software
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Nice user interface
What is your favorite aspect of this product?
The pre-built survey questionaries' which help to provide confidence in the surveys being sent
What do you dislike most about this product?
Some of the reporting on results can be a little 'clunky' and takes a bit of work to manipulate in a manner which works for me
What recommendations would you give to someone considering this product?
Try the free trial if there is one - if not, there is a cooling off period and so you can cancel, but it is very easy to use software.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Parichay N.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
Good for building quick surveys and rapid results
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Easy to use with drag and drop features. Offers good features for the licence cost and the platform feels robust and reliable. Building surveys and viewing rapid results is very easy and fast
What is your favorite aspect of this product?
Quick results and required notifications
What do you dislike most about this product?
Nothing major - questions should by default be mandatory and there could inclusion of questions like hierarchy type
What recommendations would you give to someone considering this product?
Good platform to create and float quick surveys and rapid results
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
