SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.0 /10
CX Score
7.9 /10
Category
SurveyMonkey Enterprise
8.0 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Voice of the Customer category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
82%
Negotiation and Contract:
73%
Conflict Resolution:
88%
Strategy & Innovation:
78%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

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7% Negative
15% Neutral
78% Positive

Pros

  • Efficient Service
  • Altruistic
  • Reliable
  • Effective Service

Feature Ratings

Average 84

Alerts

88

Sentiment Analytics

88

Questionnaire Design/Survey Builder

88

Dashboards, Analytics and Reporting

85

Data Visualization

85

Multi-Channel Data Collection

84

Text Analytics

84

API Framework

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of IT Administration

87

Usability and Intuitiveness

87

Availability and Quality of Training

85

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Quality of Features

82

Ease of Data Integration

82

Ease of Customization

82

Vendor Support

80

SurveyMonkey Enterprise Reviews

Iaroslav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

So strictly limited if you decided not to buy

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Ease of result visualization after collecting responses. The survey forms created are Mobile Responsive, which helps in getting survey feedbacks effectively regardless of what platform your customers use.

What is your favorite aspect of this product?

Well, first of all, SurveyMonkey is about real easiness to create and implement comprehensive surveys, like exit surveys. It's very robust of use, but for the first several attempts the logic of SurveyMonkey may seem too complicated

What do you dislike most about this product?

As I put in the header, free version is too limited. There're really annoying reminders about the annual plan. The export feature is unavailable to free users

What recommendations would you give to someone considering this product?

Probably won't meet expectations of small teams / young product with limited budgets

Pros

  • Saves Time
  • Client Friendly Policies
  • Transparent
  • Helps Innovate

Cons

  • Vendor's Interest First

Michelle H.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Really useful piece of software

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Nice user interface

What is your favorite aspect of this product?

The pre-built survey questionaries' which help to provide confidence in the surveys being sent

What do you dislike most about this product?

Some of the reporting on results can be a little 'clunky' and takes a bit of work to manipulate in a manner which works for me

What recommendations would you give to someone considering this product?

Try the free trial if there is one - if not, there is a cooling off period and so you can cancel, but it is very easy to use software.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Parichay N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Good for building quick surveys and rapid results

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Easy to use with drag and drop features. Offers good features for the licence cost and the platform feels robust and reliable. Building surveys and viewing rapid results is very easy and fast

What is your favorite aspect of this product?

Quick results and required notifications

What do you dislike most about this product?

Nothing major - questions should by default be mandatory and there could inclusion of questions like hierarchy type

What recommendations would you give to someone considering this product?

Good platform to create and float quick surveys and rapid results

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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