SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
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SurveyMonkey Enterprise

Composite Score
8.0 /10
CX Score
7.9 /10
Category
SurveyMonkey Enterprise
8.0 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Voice of the Customer category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
82%
Negotiation and Contract:
73%
Conflict Resolution:
88%
Strategy & Innovation:
78%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

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7% Negative
15% Neutral
78% Positive

Pros

  • Efficient Service
  • Altruistic
  • Reliable
  • Effective Service

Feature Ratings

Average 84

Alerts

88

Sentiment Analytics

88

Questionnaire Design/Survey Builder

88

Dashboards, Analytics and Reporting

85

Data Visualization

85

Multi-Channel Data Collection

84

Text Analytics

84

API Framework

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of IT Administration

87

Usability and Intuitiveness

87

Availability and Quality of Training

85

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Quality of Features

82

Ease of Data Integration

82

Ease of Customization

82

Vendor Support

80

SurveyMonkey Enterprise Reviews

Andrea D.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use

Likeliness to Recommend

6 /10

What differentiates SurveyMonkey Enterprise from other similar products?

User friendly

What is your favorite aspect of this product?

The easiness of use

What do you dislike most about this product?

The response limit

What recommendations would you give to someone considering this product?

Consider other options if you want something affordable and that you need to collect a lot of datas

Pros

  • Saves Time
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Megha S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

An effective and engaging survey tool

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Survey Monkey is better if your audience base is much larger and for a company that conducts a lot of surveys probably every month.

What is your favorite aspect of this product?

Analytics and dashboard

What do you dislike most about this product?

It is billed annually as compared to Typeform where there is an option of monthly billing as per business needs.

What recommendations would you give to someone considering this product?

Depending upon your audience base and research needs, one should go ahead with this tool

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Reliable

Johan M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Intuitive and robust

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The added value Survey Monkey presents over its competitors is that it is very intuitive and easy to use, specially for plug-ins it is very adaptable and is much more robust in terms of branding to target a specific audience, other tools need more technical guidance or onboarding because it is not as intuitive as SurveyMonkey.

What is your favorite aspect of this product?

What I like the most is the easy way to create surveys and the possibility to create templates, it has many options where you can customize your survey yourself without having to start from scratch, also the interface is very clean, this leads to a higher engagement for the people who answer the surveys.

What do you dislike most about this product?

The plans could be improved by having more flexibility, ranges such as annual and monthly could be expanded with additional pricing options.

What recommendations would you give to someone considering this product?

I recommend using SurveyMonkey over many free options on the market, because you will have an extremely intuitive platform, and also offers an analysis of results in a very easy to understand way, as well as the possibilities of customization in branding issues gives you a notorious plus that allows you to position a brand.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Vendor's Interest First

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