


What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 82%
- Negotiation and Contract:
- 73%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 78%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Efficient Service
- Altruistic
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Alerts
Sentiment Analytics
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Data Visualization
Multi-Channel Data Collection
Text Analytics
API Framework
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Data Integration
Ease of Customization
Vendor Support
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SurveyMonkey Enterprise Reviews
Andrea D.
- Role: C-Level
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2022
Easy to use
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
User friendly
What is your favorite aspect of this product?
The easiness of use
What do you dislike most about this product?
The response limit
What recommendations would you give to someone considering this product?
Consider other options if you want something affordable and that you need to collect a lot of datas
Pros
- Saves Time
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Megha S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2022
An effective and engaging survey tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Survey Monkey is better if your audience base is much larger and for a company that conducts a lot of surveys probably every month.
What is your favorite aspect of this product?
Analytics and dashboard
What do you dislike most about this product?
It is billed annually as compared to Typeform where there is an option of monthly billing as per business needs.
What recommendations would you give to someone considering this product?
Depending upon your audience base and research needs, one should go ahead with this tool
Pros
- Efficient Service
- Effective Service
- Respectful
- Reliable
Please tell us why you think this review should be flagged.

Johan M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2022
Intuitive and robust
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The added value Survey Monkey presents over its competitors is that it is very intuitive and easy to use, specially for plug-ins it is very adaptable and is much more robust in terms of branding to target a specific audience, other tools need more technical guidance or onboarding because it is not as intuitive as SurveyMonkey.
What is your favorite aspect of this product?
What I like the most is the easy way to create surveys and the possibility to create templates, it has many options where you can customize your survey yourself without having to start from scratch, also the interface is very clean, this leads to a higher engagement for the people who answer the surveys.
What do you dislike most about this product?
The plans could be improved by having more flexibility, ranges such as annual and monthly could be expanded with additional pricing options.
What recommendations would you give to someone considering this product?
I recommend using SurveyMonkey over many free options on the market, because you will have an extremely intuitive platform, and also offers an analysis of results in a very easy to understand way, as well as the possibilities of customization in branding issues gives you a notorious plus that allows you to position a brand.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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