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SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

Composite Score
8.6 /10
CX Score
8.6 /10
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SurveyMonkey Enterprise
8.6 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

0% Negative
7% Neutral
93% Positive

Pros

  • Fair
  • Respectful
  • Helps Innovate
  • Efficient Service

Feature Ratings

Average 86

Questionnaire Design/Survey Builder

91

Social Recognition

88

Analytics and Reporting

87

Automatic Notifications

87

Pulse Surveys

85

Templates & Question Library

85

Action Planning

85

Benchmarking

85

Dashboards and Visualization

83

Audience Segmentation

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Availability and Quality of Training

84

Business Value Created

84

Ease of IT Administration

84

Ease of Customization

83

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Nicole L.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Excellent and highly useful tool.

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's different from other programs since you pay a lot for nothing special or powerful. Everything SurveyMonkey does can be done with any other tool, and for far less money.

What is your favorite aspect of this product?

Our needs have been completely met by the Enterprise plan. In the past, we relied on a wide range of assumptions about our customers to shape our offerings. We're preparing to incorporate feedback from customers into our brand identity to verify our assumptions and uncover unanticipated obstacles.

What do you dislike most about this product?

In all honesty, we have no worries. Our demands were met during the onboarding process, and the Support Team's engagement has been fantastic. The Enterprise plan was a great choice for us, and we're happy with it.

What recommendations would you give to someone considering this product?

I would suggest this software to anyone looking to remove uncertainty from their strategic planning. We're feeling much more capable of meeting the requirements of our clientele.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Andy W.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Easy to roll out as this is a SaaS application

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

So far none

What recommendations would you give to someone considering this product?

Easy to roll out with short learning curve on using this product.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Ahmad A.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2023

A great survey tool for businesses and individuals

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey Enterprise is different from other survey tools because it's specifically designed for businesses and organizations. It has advanced features and tools that allow for more complex surveys, more detailed analytics, and more granular control over user permissions and data. Additionally, SurveyMonkey Enterprise has integrations with other business tools, such as Salesforce and Microsoft Teams, which can help streamline workflows and make it easier to collaborate on surveys.

What is your favorite aspect of this product?

I appreciate SurveyMonkey's ease of use and flexibility. It's a powerful tool that can be used for a wide range of survey needs, from simple polls to complex research projects. Additionally, SurveyMonkey offers a lot of customization options, so users can create surveys that look and feel unique to their brand.

What do you dislike most about this product?

I think the pricing can be a bit high, especially for larger organizations that need to use the Enterprise version. Also, some of my friends mentioned that the user interface can be a bit clunky and difficult to navigate, especially when creating more complex surveys.

What recommendations would you give to someone considering this product?

I would highly recommend taking the time to explore its features and capabilities to see if it's a good fit for your needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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