Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.7 /10

158 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Saves Time

Feature Ratings

Average 85

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.6

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Voice of the Customer

Score 7.9

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SurveyMonkey Enterprise Reviews

Arya K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Simple but usable

Likeliness to Recommend

6 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It is a simple program that anyone can use regardless of what industry or field you are in.

What is your favorite aspect of this product?

You can easily make and administer surveys regardless of what level you are at.

What do you dislike most about this product?

If you are more than an intermediate level of a survey software user this is too simplistic to use

What recommendations would you give to someone considering this product?

If you are a beginner it's great for very generic and simple surveys. However if you want more complex surveys this may not be the program for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features
Less Inspiring
Less Caring

Anita O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Addresses a arge part of our survey needs.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Quality of analytics and reporting for surveys is unmatched in my opinion. As a team, we have leveraged Surveymonkey's integration with our existing data visualization toolset to gain more context and insights around our survey data. Being able to achieve the aforementioned, is testament to Surveymonkey's quality integration with third party apps, we use at work.

What is your favorite aspect of this product?

Drag and drop survey builder which makes it fast to build surveys. I should mention Surveymonkey's template library as well. The quantity and quality of templates in this library has prevented us from needing to build our survey templates from scratch, most of the time. We simply choose from the library and customise slightly to fit our needs.

What do you dislike most about this product?

Limited survey channel distribution options, especially for offline survey sharing. Branching and skip logic options are not intuitive enough for me and can be a lot better.

What recommendations would you give to someone considering this product?

For those who can do without offline distribution of surveys, they should look no further than Surveymonkey.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Ryan G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Is easy to use and great starter software

Likeliness to Recommend

6 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It was very easy to use, it was simple and straightforward. It allowed you to share and field different iterations of a survey on a number of different devices easily. Had online and offline modes. The survey flow and builders were easy to use. However the software did not allow more complex forms of analytics/ survey design for sequential monadic design.

What is your favorite aspect of this product?

It was easy to use

What do you dislike most about this product?

It did not allow use to analyze more complex data sets or have survey designs that were more complex in nature

What recommendations would you give to someone considering this product?

It is a great starter software to begin creating surveys. It will cover 90% of what you need.

Pros

Transparent
Reliable
Performance Enhancing
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Less Productive

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Collaboration Invite people to review or edit the survey before sending them out.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Arya K.

Simple but usable

Likeliness to Recommend

Pros

Cons

Anita O.

Addresses a arge part of our survey needs.

Likeliness to Recommend

Pros

Ryan G.

Is easy to use and great starter software

Likeliness to Recommend

Pros

Cons

Most Popular SurveyMonkey Enterprise Comparisons

Google Forms

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

SurveySparrow

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement