SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.7 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

85

Multi-Media Support

85

Mobile Support

85

Multi-Channel Distribution

84

Role and User Management

84

Data Analysis and Visualization

84

Branching and Logic

84

3rd-Party Integrations

82

Collaboration

82

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Business Value Created

83

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Jeffrey W.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

FEATURES AMAZING OPPORTUNITIES AND AUTOMATION

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

What I love about the platform is that how it is able to automate from all over the platform without having management. Unlike other platforms such as Google Forms, there's always some roadblocker in terms of security or accessibility. With Survey Monkey, the options are really easy to be able to use!

What is your favorite aspect of this product?

I love how easy it is to make the questions and providing a specific measurement and feedback.

What do you dislike most about this product?

I don't like the lack of intregrations with other tools. When trying to complete an NPS scoring or questionnaire in the past, it makes it hard to connect with other tools so I will have to do it manually at times.

What recommendations would you give to someone considering this product?

It's a great product and service and very happy with it! As a Project Manager, I use this very often for measurement of feedback and tooling and Survey Monkey does a great job in giving me that feedback! it automates well!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Allie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use and to send out surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Incredibly easy to used, web based so you can access it from anywhere.

What is your favorite aspect of this product?

How easy it is to quickly create surveys.

What do you dislike most about this product?

Wish collaboration and editing between users was a bit more seamless. It can be cumbersome.

What recommendations would you give to someone considering this product?

Give the lower options a try and see if you need more licenses.

Pros

  • Unique Features
  • Inspires Innovation
  • Client Friendly Policies
  • Includes Product Enhancements
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2023

Easy to use and analyze data/results

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

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