Miva Inc

Miva

Composite Score

6.5 /10

CX Score

6.7 /10

19 Reviews Write a Review

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What is Miva?

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

Company Details

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Miva Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miva.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

81 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miva?

0% Negative

19% Neutral

81% Positive

Pros

Trustworthy
Saves Time
Fair
Acts with Integrity

Feature Ratings

Average 75

Payment Processing

Content Management

Catalog Management

Predictive Recommendations

Order Management

Retargeting Capabilities

Content Localization

Integrated Search

Order Portal

Microsite Management

Reporting and Analytics

Vendor Capability Ratings

Average 70

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Miva Reviews

Darren P.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Very customizable, but very expensive.

Likeliness to Recommend

9 /10

What differentiates Miva from other similar products?

Many built-in features that require either customization or add-on costs over competing carts.

What is your favorite aspect of this product?

Programing language that allows almost any options.

What do you dislike most about this product?

The cost model is based on gross revenue, which to me is an unrealistic approach to pricing.

What recommendations would you give to someone considering this product?

Weigh the cost vs features. For custom stores, make sure you get with a solid developer (there are a number of solid developers who can make Miva do what you need).

Pros

Respectful
Saves Time
Helps Innovate
Continually Improving Product

Cons

Less Caring
Leverages Incumbent Status

Deirdre D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Highly converting website thanks to Miva.

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

Customization of existing package

What is your favorite aspect of this product?

Ease of use to the CMS. Intuitively designed, sonics easy to train others.

What do you dislike most about this product?

It was a high ticket investment for the size of our company and our initial launch into ecommerce.

What recommendations would you give to someone considering this product?

If the budget is there, go for it. Be actively involved in all aspects of design and implementation. Knownwhat you want on the front end so less post launch customization needs to be considered.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Susan P.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Great software for larger customers

Likeliness to Recommend

10 /10

What differentiates Miva from other similar products?

Miva has a strong focus on security, as well as a reliable implementation of all the features one might expect in a catalog management system plus shopping cart.

What is your favorite aspect of this product?

Its open architecture is what allows it to really be utilized in ways that the base product doesn't necessary (and shouldn't need to) support, such as integrations with unlimited third-party systems.

What do you dislike most about this product?

I wish there were a less expensive version for smaller clients to use.

What recommendations would you give to someone considering this product?

Make sure you have the budget for it, but if you do, it's a great product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Miva

What is Miva?

Company Details

Book a Free Demo Today!

Awards & Recognition

Miva Ratings

77 Likeliness to Recommend

1 Since last award

81 Plan to Renew

4 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Miva?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Management Includes order entry, order processing, order tracking, and parts management.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Miva Reviews

Darren P.

Very customizable, but very expensive.

Likeliness to Recommend

Pros

Cons

Deirdre D.

Highly converting website thanks to Miva.

Likeliness to Recommend

Pros

Susan P.

Great software for larger customers

Likeliness to Recommend

Pros

1
Since last award

4
Since last award

3
Since last award

Feature Ratings

Payment Processing

Content Management

Catalog Management

Predictive Recommendations

Order Management

Retargeting Capabilities

Content Localization

Integrated Search

Order Portal

Microsite Management

Reporting and Analytics

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features