Miro Customer Reviews 2024 | SoftwareReviews

Miro

Composite Score

8.9 /10

CX Score

9.2 /10

148 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Notifications

Application Integration

Data Export and Import

Idea Segmentation

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Role-Based Access

Idea Funnel

Customizable Branding

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

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Miro Reviews

Lorne F.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

You get what you pay for it -- Miro is A+++

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Miro is an excellent collaboration and visualization tool, better than the competitors on the market (and I've tried half of them!)

What is your favorite aspect of this product?

Visually Representations & Collaboration Capabiltiites

What do you dislike most about this product?

Transferring boards from one instance to another can be tricky and not intuitive

What recommendations would you give to someone considering this product?

Roadmapping Templates- once you create the initial version its ok but that first one takes a lot of effort

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Lukas S.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great tool for collaboration and managing ideas.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

It's a terrific medium for brainstorming storyboards with others, and it's incredibly modular, so you can simply arrange those ideas for later usage. Miro enables me to interact with my colleagues wherever they are, and it also allows me to explain my strategies in more creative ways than a Word document. With Miro, I can centralize all phases of our projects; formerly, each step utilized a specific tool and everything was in one location, resulting in a big number of connections; with Miro, I can leave everything in the same location.

What do you dislike most about this product?

I can't add a border to photographs, so they seem sloppy; I like the templates option, but it doesn't always contain the template I want. I believe that constructing borders can be difficult at times, and that the board is sometimes nearly unlimited, so when individuals add stuff indiscriminately, things can become extremely complex very rapidly. When the dashboard is too rich, certain browsers struggle to load it all. The sharing capability should be enhanced because users must wait a little time before utilizing it.

What recommendations would you give to someone considering this product?

Miro, to me, is the next level of WYSIWYG, or what you see is what I see. Miro makes it simple to put yourself in the shoes of the speaker and follow him without becoming distracted by other material on the board, owing to vector visuals that enable zooming in a pleasurable experience with no loss of clarity. The tools are really nicely arranged on the dashboard, so you can keep your attention on your content while having simple access to the toolbox. It's also useful to be able to see what other people are doing in real time.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Mbili M.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic product for team meetings

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Miro is extremely easy to use. They have marketed themselves so well that they are more well known that their competitive counterparts.

What is your favorite aspect of this product?

Ease of use and implementation.

What do you dislike most about this product?

For now, I don't dislike anything about it. It serves its purpose well.

What recommendations would you give to someone considering this product?

This product is massively valuable for team meetings. My encouragement for business leaders is to make sure they get familiar with it.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Miro

What is Miro?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Whiteboard Software

Miro Reviews

Lorne F.

You get what you pay for it -- Miro is A+++

Likeliness to Recommend

Pros

Lukas S.

Great tool for collaboration and managing ideas.

Likeliness to Recommend

Pros

Mbili M.

Fantastic product for team meetings

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

Idea Capture

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Application Integration

Data Export and Import

Idea Segmentation

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Role-Based Access

Idea Funnel

Customizable Branding

Vendor Capability Ratings

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Product Strategy and Rate of Improvement

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Ease of IT Administration

Ease of Customization

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