Miro Logo Award Winner Product Badge
Miro Logo Award Winner Product Badge
Miro

Miro

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Miro
8.9 /10

What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details


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Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

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1% Negative
5% Neutral
94% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Collaboration

91

Annotation

87

Infinite Canvas

86

Screen Sharing

85

Sticky Notes

85

Record, Save, and Export Canvases

83

Multimedia Content

83

Role-Based Access

83

Integration with Meeting Solutions

83

Surveys and Polling

81

Vendor Capability Ratings

Average 83

Quality of Features

88

Ease of Implementation

87

Business Value Created

87

Breadth of Features

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Ease of IT Administration

81

Availability and Quality of Training

81

Ease of Customization

80

Vendor Support

78

Miro Reviews

Zulma Q.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Collaborative management with Miro's workspace

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Miro’s canvas and template library help analysts visualize complex risk assessment projects. Miro lets you map out risk factors and create detailed matrices.

What is your favorite aspect of this product?

The platform lets teams work together in real time, no matter where they are. Miro’s easy-to-use interface helps users come up with new ideas and solve problems together.

What do you dislike most about this product?

Connecting to financial data sources and risk management databases would let users do more dynamic, data-driven risk assessments on the platform.

What recommendations would you give to someone considering this product?

Miro lets us track progress and assign tasks, so our projects stay on track. Miro is still a great tool for our team, even with better data integration. This approach helps teams work together better and manage data more effectively, which makes the company more stable and resilient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Philip H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

A Journey Toward Unparalleled User Experiences

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Freehand excels with its real-time multi-user editing, ensuring designers are always on the same page. Its intuitive interface and customizable brushes enable rapid ideation.

What is your favorite aspect of this product?

The seamless cloud integration keeps everyone's work synchronized across devices. Version histories prevent lost progress. Overall, Freehand's versatility fosters an efficient collaborative workflow.

What do you dislike most about this product?

It can get cluttered with dense designs. Enhanced filtering/threading of annotations could improve navigability. Limited mobile support also hinders on-the-go review cycles.

What recommendations would you give to someone considering this product?

As a mobile UX lead, Freehand revolutionized how my team thinks. Brainstorming moved from linear presentations to dynamic, digital whiteboarding. Designers sketch in real-time, while PMs and engineers provide feedback instantaneously. Iteration happens at the speed of thought, accelerating our delivery cadence immensely. Peer reviews became more engaging “working sessions” than painstaking critique meetings. Freehand's collaboration capabilities are game-changing for any digital product team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Francisco P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Visualizing Strategic Pathways with Miro

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Miro's infinite canvas and extensive template library empower analysts to craft highly customized and visually compelling strategic roadmaps tailored to each business unit's unique needs. Its real-time collaboration capabilities foster cross-functional alignment, ensuring cohesive strategic narratives.

What is your favorite aspect of this product?

The platform's intuitive drag-and-drop interface and rich diagramming tools enable effortless creation of complex roadmaps, timelines, and process flows. Its built-in presentation mode streamlines strategy communication, ensuring clear articulation of strategic objectives to diverse stakeholders.

What do you dislike most about this product?

Its data integration capabilities could be expanded. Direct connectivity with business intelligence tools would allow for real-time data visualization, enabling data-driven strategic decision-making within the platform.

What recommendations would you give to someone considering this product?

Its intuitive canvas has empowered me to translate abstract concepts into visually captivating roadmaps, that resonate with stakeholders across business units. The platform's real-time collaboration features have fostered cross-functional alignment, ensuring cohesive strategic narratives. While enhanced data integration would be beneficial, Miro remains an indispensable cartographic ally, guiding our organization through the complexities of strategic planning and enabling informed decision-making.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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