Mindmatrix Customer Reviews 2024

Mindmatrix

Composite Score

8.3 /10

CX Score

8.4 /10

14 Reviews Write a Review

Claim Software

What is Mindmatrix?

Mindmatrix is an integrated software designed to enable direct sales, independent reps and Indirect Sales channels worldwide. The Mindmatrix software is a unique platform that brings specific essential elements of sales success together, helping companies sell faster.

Company Details

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Awards & Recognition

Mindmatrix won the following awards in the Marketing Platforms - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

Mindmatrix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mindmatrix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mindmatrix?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 94

Advanced Campaign Management

Email Marketing Automation

Marketing Operations Management

Social Media Marketing Management

Multi Channel Integration

Community Marketing Management

Marketing Asset Management

Marketing Analytics

Marketing Workflow Management

Advanced Data Segmentation

Mobile Marketing Management

Vendor Capability Ratings

Average 91

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Mindmatrix Reviews

Tristan Iñaki W.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Worth the investment

Likeliness to Recommend

10 /10

What differentiates Mindmatrix from other similar products?

A unifying platform called Mindmatrix was developed to include and empower our community of direct, indirect, and alliance partners. We've been successfully using it throughout our whole business for a while now. It makes streamlining all of our management tasks simple for us, and it has helped us handle everything effectively and safely.

What is your favorite aspect of this product?

Our salespeople can quickly create advertising pamphlets and e - mail marketing thanks to Mindmatrix. They are more efficient in the business and can better service their clients thanks to Mindmatrix. And it's only one of the numerous advantages that Mindmatrix provides. Their interaction with already-installed CRM systems aids in maintaining data synchronization between various apps.

What do you dislike most about this product?

If you've not designed emails, websites, or campaigns before, it might be challenging. There are occasionally mistakes in the blog posts' wording, grammar, or phrasing. Assistance has also not responded quickly when there is a problem, but my account representative has managed to resolve it in the end.

What recommendations would you give to someone considering this product?

Our various sales members of the team, some of whom work within our office and others remotely, need a sales management tool that was adaptable and intelligent. After much investigation, we settled on Mindmatrix. They provided fantastic support and maintenance, and their sales management software satiated all of our needs.

Pros

Helps Innovate
Enables Productivity
Unique Features
Inspires Innovation

Katiria R.

Role: Human Resources
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2022

Unique features, but a bit complicated

Likeliness to Recommend

7 /10

What differentiates Mindmatrix from other similar products?

Some unique features that can help you understand your target audience. It has helped the business a lot by keeping track of campaigns analytics.

What is your favorite aspect of this product?

Being on this business, people barely have the time to create something nice and appealing to customers eyes like they have provided me. They have saved me a TON of time and work with their services. I would definitely recommend.

What do you dislike most about this product?

It was a bit hard to understand at first so I had to open multiple customers service tickets and they took some time is responding to my request. Other than that, I have no complaints as I'm still learning the ropes!

What recommendations would you give to someone considering this product?

It will serve you good!

Pros

Performance Enhancing
Enables Productivity
Acts with Integrity
Helps Innovate

Mindmatrix

What is Mindmatrix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Mindmatrix Ratings

90 Likeliness to Recommend

3 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Mindmatrix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Campaign Management End-to-end marketing campaign management; customer journey mapping, campaign initiation, monitoring, and dynamic reporting and adjustment

Email Marketing Automation End-to-end management of email marketing: email templates, email previews, spam testing, A/B tracking, multivariate testing, and email metrics tracking.

Marketing Operations Management Project management tools for marketers (timelines, performance indicators, budgeting/resourcing tools, etc.).

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Multi Channel Integration End-to-end marketing campaign management functions such as customer journey mapping, campaign initiation, monitoring, and adjustment for multiple channels.

Community Marketing Management Branded customer communities

Marketing Asset Management Content repository functionality (or tight ECM integration) for marketing assets and campaign collateral (static, multimedia, e-commerce related, etc.).

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Marketing Workflow Management Ability to visually edit workflows and create business rules for them.

Advanced Data Segmentation Categorization, static and real-time list building, addition of custom configurable attributes to leads, contacts and accounts.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mindmatrix Reviews

Tristan Iñaki W.

Worth the investment

Likeliness to Recommend

Pros

Katiria R.

Unique features, but a bit complicated

Likeliness to Recommend

Pros

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Feature Ratings

Advanced Campaign Management

Email Marketing Automation

Marketing Operations Management

Social Media Marketing Management

Multi Channel Integration

Community Marketing Management

Marketing Asset Management

Marketing Analytics

Marketing Workflow Management

Advanced Data Segmentation

Mobile Marketing Management

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training