Mimecast Services

Mimecast Sync & Recover

Composite Score

7.9 /10

CX Score

8.3 /10

34 Reviews Write a Review

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What is Mimecast Sync & Recover?

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

Company Details

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Awards & Recognition

Mimecast Sync & Recover won the following awards in the Email Backup category

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2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2020 Data Quadrant Champion

2020

Mimecast Sync & Recover Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mimecast Sync & Recover.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 94%
Conflict Resolution:: 97%
Strategy & Innovation:: 97%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mimecast Sync & Recover?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Security

Backup Archiving

Support for Backup Types

Compliance

Legal Hold

Granular Restore

Mailbox Backup Restore

Media Support

Permissions Awareness

User self service

AI tech support

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Mimecast Sync & Recover Reviews

Tom C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

This is a great product but very expensive

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

The setup process for mimecast is easy to do and the vendor support is very helpful for this process.

What is your favorite aspect of this product?

The level of detail the politicise go into is a great aspect of this product and helps protect against spam and spoofing email. The archiving feature is also very easy to use to restore lost emails.

What do you dislike most about this product?

The administrative console is very clunky and can be quite hard to navigate. To review logs is also quite difficult and not streamline due to the complicated process.

What recommendations would you give to someone considering this product?

Be carefully when creating the policies as they can be quite restrictive blocking access to known sites. Before going live review the policies created and even check with mimecast to ensure the will be no affect to end users apart from protection and archiving.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Anand Y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Mimecast Sync & Recover from other similar products?

The product is best used for medium and larger businesses with more than 100 people. It's not cost-effective for less than 100 users.

What is your favorite aspect of this product?

Very reliable in up time with rarely an issue receiving or sending mail through it.

What do you dislike most about this product?

They have limited electronic resources available for support. It is rare that I find the answer to an issue without having to call them.

What recommendations would you give to someone considering this product?

The software prevents any malicious links from getting through and even obfuscates to real link until it is proven safe.

Pros

Saves Time
Acts with Integrity
Over Delivered
Friendly Negotiation

Glenn S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great product for cloud archiving

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

Can be pricey but so far worth the cost and ROI

What is your favorite aspect of this product?

Cloud archiving

What do you dislike most about this product?

Search interface and admin portal could be improved and more intuitive.

What recommendations would you give to someone considering this product?

Make sure it fits your organization and budget needs as it can get pricey.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service

Mimecast Sync & Recover

What is Mimecast Sync & Recover?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2020 Emotional Footprint Champion

2020 Data Quadrant Champion

Mimecast Sync & Recover Ratings

89 Likeliness to Recommend

2 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Mimecast Sync & Recover?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Mimecast Sync & Recover Reviews

Tom C.

This is a great product but very expensive

Likeliness to Recommend

Pros

Anand Y.

Fantastic product

Likeliness to Recommend

Pros

Glenn S.

Great product for cloud archiving

Likeliness to Recommend

Pros

Cons

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Since last award

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Feature Ratings

Security

Backup Archiving

Support for Backup Types

Compliance

Legal Hold

Granular Restore

Mailbox Backup Restore

Media Support

Permissions Awareness

User self service

AI tech support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features