Mimecast Services

Mimecast Sync & Recover

Composite Score

8.0 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Mimecast Sync & Recover?

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

Company Details

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Awards & Recognition

Mimecast Sync & Recover won the following awards in the Email Backup category

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2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Mimecast Sync & Recover Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mimecast Sync & Recover.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 93%
Conflict Resolution:: 96%
Strategy & Innovation:: 96%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mimecast Sync & Recover?

0% Negative

3% Neutral

97% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Security

Support for Backup Types

Compliance

Backup Archiving

Granular Restore

Mailbox Backup Restore

Permissions Awareness

Media Support

AI tech support

Encryption

Legal Hold

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Availability and Quality of Training

Mimecast Sync & Recover Reviews

Alexander K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic tool for data archiving, backup, sync

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

If you can't discover critical emails on Exchange after the move, you may access them through Mimecast's archive. The Mimecast Cloud Archive is a great backup option for many different types of data, including but not limited to cloud instances, databases, and documents. Files in cold storage may be synchronized and retrieved without any hassle.

What is your favorite aspect of this product?

We value Mimecast for the many issues it resolves and the various services it offers. Mimecast excels in all aspects of email management, including security, archiving, search, and customer service. Users cannot permanently delete emails, which is excellent for E-discovery purposes. The search option is one of our favorite aspects. Mimecast's archiving service is ideal for businesses running out of room in their mailboxes since it provides infinite storage.

What do you dislike most about this product?

There is a need for improvement in the Admin panel's search interface. There should be an option to adjust the default search time of 1 year in the Outlook Plugin. It took me some getting used to the platform before I could tell the difference between permanent and temporary deletion and the other alternatives. At times, the system's performance lags.

What recommendations would you give to someone considering this product?

We use Mimecast to store and search through past correspondence to safeguard our business from spam and malicious emails. The entire firm relies on it to keep sensitive information safe. It deals with securing our communications and preserving the integrity of our network. As a crucial part of a disaster recovery or remote work strategy, Mimecast is an invaluable tool.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Koogentheren G.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Ease of use

Likeliness to Recommend

10 /10

What differentiates Mimecast Sync & Recover from other similar products?

Delivers extensive data protection and backup of Microsoft 365 data

What is your favorite aspect of this product?

None at this stage

What do you dislike most about this product?

None at this stage

What recommendations would you give to someone considering this product?

Ease of use and the feature sets

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John G.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Best Backup and Recovery Features

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

Unlike most tools, Mimecast Sync & Recover works well with Microsoft Office 365. It makes recovering deleted files easy. It's also seamless to use

What is your favorite aspect of this product?

I have used Mimecast Sync & Recover ans it's the best regarding ease of recovering files. Backing up business data is easy and so is recovery. The software is affordable and effortlessly integrates with Office 365 It's cloud based and therefore scalable

What do you dislike most about this product?

Mimecast Sync & Recover never disappoints. It has been working well.

What recommendations would you give to someone considering this product?

For business data backup, Mimecast Sync & Recover is the solution. It's secure, easy to use, and makes data backup and recovery easy.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Mimecast Sync & Recover

What is Mimecast Sync & Recover?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Mimecast Sync & Recover Ratings

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Mimecast Sync & Recover?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Backup Archiving Ability to conduct archive backups for long-term storage.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user’s workstation.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mimecast Sync & Recover Reviews

Alexander K.

Fantastic tool for data archiving, backup, sync

Likeliness to Recommend

Pros

Koogentheren G.

Ease of use

Likeliness to Recommend

Pros

John G.

Best Backup and Recovery Features

Likeliness to Recommend

Pros

Most Popular Mimecast Sync & Recover Comparisons

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BackupAssist

CloudAlly Microsoft 365 Backup

Commvault Cloud

3
Since last award

Feature Ratings

Security

Support for Backup Types

Compliance

Backup Archiving

Granular Restore

Mailbox Backup Restore

Permissions Awareness

Media Support

AI tech support

Encryption

Legal Hold

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Availability and Quality of Training