Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
95%
Strategy & Innovation:
90%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

Chart

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1% Negative
2% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Security

86

Mobility

85

Drag and Drop Design

84

Field Configuration and Customization

84

Workflow Automation

82

Electronic Signatures

82

State Transformation

81

Data Analysis and Survey Function

80

APIs and Integration

80

Version Management

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

80

Vendor Support

80

Breadth of Features

80

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Microsoft Forms Reviews

Anya D.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Favorite way to extract information via surveys.

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Fast and native integration with other Microsoft 365 applications such as Excel and Sharepoint. Being able to integrate Microsoft Forms with apps. on the Microsoft 365 suite helps with effectively analyzing survey data , which comes in the form of survey responses.

What is your favorite aspect of this product?

Form collaboration is adequate enough to effectively create and manage survey forms as a group . The most impressive part of Microsoft Forms though is the minimalistic user interface design, which simply makes survey respondents navigate surveys on Microsoft Forms smoothly.

What do you dislike most about this product?

Advanced data visualization is weak. Offline sharing options for surveys is limited.

What recommendations would you give to someone considering this product?

In this age of artificial intelligence, I will jolly well like to see Microsoft integrate the AI agent - Co pilot with Microsoft Forms , for an even better survey creation experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Upekha L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Likeliness to Recommend

9 /10

Pros

  • Inspires Innovation
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Cons

  • Leverages Incumbent Status

Meerali N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Quick and easy to use!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms offers a wide range of customization in the type of form to be created with lots of templates available which saves time!

What is your favorite aspect of this product?

My favorite aspect is security level on who can fill the form and Shorten the URL option which makes it too special!

What do you dislike most about this product?

Nothing to dislike, at least till now!

What recommendations would you give to someone considering this product?

Don't overthink, have it, it's worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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