Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.2 /10

134 Reviews Write a Review

Claim Software

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 95%
Strategy & Innovation:: 89%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative

2% Neutral

97% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 81

Role and User Management

Branching and Logic

Questionnaire Design/Survey Builder

Templates & Question Library

Mobile Support

Customizable Branding

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Also Featured in...

Online Forms

Score 8.8

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Mika J.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Works for most of my survey needs.

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Excel is an important part of my post survey analysis process. Therefore, the integration of Microsoft Forms with Excel is a key reason while I have Microsoft Forms as my first option for collecting survey feedback. In my experience, no other survey making software integrates with Excel as flawlessly as Microsoft Forms.

What is your favorite aspect of this product?

I get to see live summaries of responses to my surveys, as they come in. My ability to view lives response data to my surveys has been helpful for getting quick feedback for surveys I create .

What do you dislike most about this product?

When users complete and submit a survey form, Microsoft Form provides no option for them to go back and edit their answers in situations, where they want to correct a mistake or update a response based on new information they want to provide or initially missed out on.

What recommendations would you give to someone considering this product?

Microsoft Forms makes building feedback collection mechanisms like polls, quizzes and surveys a smooth experience. It is AI powered and this makes my feedback collection goals, easier to attain.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Rubia S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Amazing features and usability

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms has a better usability and better analysis of the responses

What is your favorite aspect of this product?

The Analytics of the responses, the design of the forms

What do you dislike most about this product?

There’s nothing that I dislike

What recommendations would you give to someone considering this product?

You should change your vendor to Microsoft Forms! It’s the most complete product for surveys and research

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samson I.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Perfect for Quick Feedback Collection

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms is better for corporations than Google Forms since it interfaces with other Microsoft Office products.

What is your favorite aspect of this product?

Microsoft Teams makes form integration easy.

What do you dislike most about this product?

It has fewer question kinds and design possibilities than other form builders.

What recommendations would you give to someone considering this product?

Ideal for Microsoft using companies that require a simple, integrated form tool.

Pros

Continually Improving Product
Trustworthy
Unique Features
Effective Service

Cons

Less Friendly Negotiation

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Microsoft Forms Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Forms?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Mika J.

Works for most of my survey needs.

Likeliness to Recommend

Pros

Rubia S.

Amazing features and usability

Likeliness to Recommend

Pros

Samson I.

Perfect for Quick Feedback Collection

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Role and User Management

Branching and Logic

Questionnaire Design/Survey Builder

Templates & Question Library

Mobile Support

Customizable Branding

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features