Microsoft Corporation

Microsoft Forms

Composite Score

8.8 /10

CX Score

9.1 /10

102 Reviews Write a Review

Claim Software

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details

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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative

4% Neutral

95% Positive

Pros

Trustworthy
Enables Productivity
Reliable
Respectful

Feature Ratings

Average 81

Templates & Question Library

Role and User Management

Branching and Logic

Mobile Support

Questionnaire Design/Survey Builder

Collaboration

Customizable Branding

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Online Forms

Score 8.8

View Microsoft Forms in this category (opens in a new tab)

Microsoft Forms Reviews

Moazzam K.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Dead simple surverys!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

It's easy to make and use, and it does not require any technical experience. Easy to share your form with external users, but if you have questions with attachements, users will be asked for office365 to log in and fill the form.

What is your favorite aspect of this product?

Microsoft Forms has a wide variety of applications that I can integrate with, be it MS Word, Excel or any other application that Microsoft does not make. Apart from that, it includes some features like photos in answers that many competitors in the market have not included and are very useful.

What do you dislike most about this product?

MS Forms are very hard to use for an average person who is not a techie. It sometimes confuses for which feature to select from which navigation bar. Apart from that some features also come under the premium version hence making it a bit costly compared to other form software.

What recommendations would you give to someone considering this product?

All the users can attempt the quiz using one common link, and we can track the scores of every user on one page itself.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

David B.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to Use

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Frankly, I don't know. I would imagine that commercially available surveying software probably have stronger features than Forms. I don't think that Microsoft puts too much effort in developing this compared to perhaps other apps they offer.

What is your favorite aspect of this product?

It's part of our Microsoft365 license, so I look at it as "free" even though it really isn't.

What do you dislike most about this product?

Seems very basic. I don't like the chart capabilities very much.

What recommendations would you give to someone considering this product?

If you're paying for Microsoft365 anyway, then try Forms and see if it satisfies your needs.

Pros

Efficient Service
Effective Service
Caring
Respectful

Cons

Commodity Features
Leverages Incumbent Status

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Professional and outstanding survey tool

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Microsoft Forms

What is Microsoft Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Microsoft Forms Ratings

87 Likeliness to Recommend

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Online Forms

Microsoft Forms Reviews

Moazzam K.

Dead simple surverys!

Likeliness to Recommend

Pros

David B.

Easy to Use

Likeliness to Recommend

Pros

Cons

Professional and outstanding survey tool

Likeliness to Recommend

Pros

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Feature Ratings

Templates & Question Library

Role and User Management

Branching and Logic

Mobile Support

Questionnaire Design/Survey Builder

Collaboration

Customizable Branding

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration