Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
4% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Respectful
  • Reliable

Feature Ratings

Average 83

Mobility

86

Security

86

Drag and Drop Design

84

Electronic Signatures

83

Field Configuration and Customization

82

Workflow Automation

82

Data Analysis and Survey Function

82

Version Management

81

APIs and Integration

79

State Transformation

79

Vendor Capability Ratings

Average 82

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

80

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Tony M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Intuitive, easy to use multi-faceted product

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Natural Integration with Microsoft Suite of products, ease of use and intuitive user interface, good reporting capabilities, accessible via all form factors (mobile, desktop, tablet). Good customization features as well

What is your favorite aspect of this product?

Customization capabilities, integration with Microsoft product suite

What do you dislike most about this product?

That it opens a new tab whenever to click into a survey/form and take an action. Can easily end up with 6-10 tabs open while working in it.

What recommendations would you give to someone considering this product?

Naturally, one should compare to Google Forms to see which approach is preferred. In my opinion, MS Forms is a much stronger product with the added benefit of seamlessly integrating into the rest of the MS product suite, if you are already leveraging those applications.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jack H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Microsoft Forms is super simple to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Integration with power automate allows you to have a nice flow of data throughout the MS application suite.

What is your favorite aspect of this product?

Simple and easy to use. It’s intuitive which means that it’s easy for us to roll out and for colleagues to use independently. It provides a quick, business approved, solution for collecting non sensitive data.

What do you dislike most about this product?

There’s some limitations on customisation. It’s also missing some of the features that its competitors have such as setting form limits and certain question types.

What recommendations would you give to someone considering this product?

Definitely worth it - particularly if you are already a Microsoft Suite user as it has great integration options with Power Automate and Excel.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor's Interest First

Ronald B.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great product-easy to adopt and use!

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

How easily accessible-and usable-it is from a survey creation and promotion standpoint.

What is your favorite aspect of this product?

The data elements to this product are great, expansive, and informative.

What do you dislike most about this product?

I do wonder sometimes about certain branding limitations to this product, although otherwise it really is a great product to use with viable service(s) rendered.

What recommendations would you give to someone considering this product?

Easy to use and you could even get started today!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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