Microsoft Dynamics 365 Sales Professional Logo
Microsoft Dynamics 365 Sales Professional Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Professional

Composite Score
8.1 /10
CX Score
8.3 /10
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Microsoft Dynamics 365 Sales Professional
8.1 /10

What is Microsoft Dynamics 365 Sales Professional?

Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster. It is Ideal for enterprises that need a sales automation solution. The Sales Professional app is similar to the Sales Hub app, but the entities included in Sales Professional are a subset of the entities included in Sales Enterprise.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 Sales Professional won the following awards in the Customer Relationship Management - Midmarket category

Microsoft Dynamics 365 Sales Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Professional?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 83

Customer Service Management

86

Lead Management

85

Analytics and Reporting

84

Sales Management

84

Activity and Workflow Management

84

Marketing Management

83

Collaboration

82

Account and Contact Management

81

Mobile

77

Telephony and Call Center Management

77

Quote Contract and Proposal

76

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

83

Product Strategy and Rate of Improvement

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

79

Ease of IT Administration

79

Ease of Customization

79

Vendor Support

75

Microsoft Dynamics 365 Sales Professional Reviews

Methu E.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A Reliable CRM SOFTWARE

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Microsoft Dynamics 365 Sales (CRM) Professional has been so reliable, making it an impressive software.

What is your favorite aspect of this product?

I like the accuracy and ease of use of Microsoft Dynamics 365 Sales (CRM) Professional.

What do you dislike most about this product?

I do not dislike anything about Microsoft Dynamics 365 Sales (CRM) Professional.

What recommendations would you give to someone considering this product?

I highly recommend Microsoft Dynamics 365 Sales (CRM) Professional.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danny L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Good reporting features. Lacks Gmail integration.

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

I have not seen any differenciators when comparing Salesforce.

What is your favorite aspect of this product?

User friendly, easy to navigate.

What do you dislike most about this product?

Cannot customize, and filter better.

What recommendations would you give to someone considering this product?

Compare Salesforce side by side when choosing CRM.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Fair
  • Wastes Time
  • Charges for Enhancements

Jannat ul I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to configure, install, integrate, and use.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Microsoft Dynamics 365 can replicate complex business processes. It streamlines CSR collaboration on a single platform. Easy to use and customize, integrate with other applications quickly, and is affordable. The best feature of dynamics 365 sales is the well-structured sales process. It simplifies business administration decisions and streamlines work. Also, Plug-ins automate communication, reducing human intervention, and making it a unique tool in the market.

What is your favorite aspect of this product?

Microsoft Dynamics 365 CRM lets lead, opportunities and customers perform various operations on their data. I like that we can design, adapt, and change the CRM's look and feel in minutes. Adding new forms, panels, views, and fields is easy. It accelerates digital transformation and reduces infrastructure costs. It's been simple to implement and adapt, and I appreciate Microsoft Dynamics' reliability. It helps determine customer preferences.

What do you dislike most about this product?

Existing methods of deploying solutions are overly time-consuming and prone to mistakes. Microsoft is improving system stability and process simplification. Storage has constraints. To overcome these constraints, you may need data storage. Integration with other programs can be tricky. Access to multiple dropdown menus can make it hard to return to the original page.

What recommendations would you give to someone considering this product?

Onboarding can be challenging, so make sure you have thought through all the steps before implementing it in your company. The middle market and SMBs benefit from this product. It's a great app with low implementation costs and ease of use. You get the most out of the product when you learn it and spend enough time implementing it.

Pros

  • Caring
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

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