Microsoft Dynamics 365 Sales Professional Logo
Microsoft Dynamics 365 Sales Professional Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Professional

Composite Score
8.1 /10
CX Score
8.4 /10
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Microsoft Dynamics 365 Sales Professional
8.1 /10

What is Microsoft Dynamics 365 Sales Professional?

Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster. It is Ideal for enterprises that need a sales automation solution. The Sales Professional app is similar to the Sales Hub app, but the entities included in Sales Professional are a subset of the entities included in Sales Enterprise.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 Sales Professional won the following awards in the Customer Relationship Management - Midmarket category

Microsoft Dynamics 365 Sales Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Professional?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 83

Customer Service Management

86

Lead Management

86

Analytics and Reporting

85

Sales Management

84

Activity and Workflow Management

84

Marketing Management

83

Collaboration

82

Account and Contact Management

81

Mobile

77

Telephony and Call Center Management

77

Quote Contract and Proposal

76

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Business Value Created

83

Product Strategy and Rate of Improvement

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Breadth of Features

80

Availability and Quality of Training

79

Ease of IT Administration

79

Ease of Customization

79

Vendor Support

75

Microsoft Dynamics 365 Sales Professional Reviews

Justin D.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Perfect for our growing team!

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Much more user friendly

What is your favorite aspect of this product?

good coordination amongst the team

What do you dislike most about this product?

cant think of anything

What recommendations would you give to someone considering this product?

if you want to grow, try this solution!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian John W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

From UX to D365 A+

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

Feature and capabilities - everything regarding sales & marketing at your fingertips.

What is your favorite aspect of this product?

Simplicity of features & conversation capabilities.

What do you dislike most about this product?

I'd have to say cost. I have no input within my company but I heard it can get expensive.

What recommendations would you give to someone considering this product?

Like Nike, just do it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Clancy B.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

A Professional Intelligent Insight for sales.

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Professional from other similar products?

What sets Dynamics 365 Sales Professional apart from other similar products is its seamless integration with the broader suite of Microsoft's business applications. This tight integration with other Dynamics 365 apps, such as Marketing and Customer Service, enables a holistic approach to managing customer relationships and streamlines data sharing across teams. Additionally, its user-friendly interface and intuitive navigation make it easy for sales professionals to quickly adapt and utilize the software effectively. The built-in AI-driven sales insights and predictive analytics provide valuable guidance.

What is your favorite aspect of this product?

As a user, my favorite aspect of Dynamics 365 Sales Professional is its powerful and intelligent sales insights. The integration of AI-driven analytics and predictive tools provides valuable data-driven recommendations and forecasts, which significantly enhances my decision-making process. Being able to identify trends, prioritize leads, and anticipate customer needs allows me to stay one step ahead and proactively address challenges. This feature not only saves time but also empowers me to focus on building stronger relationships with my clients and ultimately drives better sales performance.

What do you dislike most about this product?

I find somewhat disappointing is the limited customization options. While the software offers a solid set of features and functionalities, I wish there were more flexibility in tailoring certain aspects of the interface and workflows to better align with the specific needs of our business. Having the ability to personalize certain elements would enhance the user experience and make the software feel more tailored to our unique sales processes

What recommendations would you give to someone considering this product?

For prospective customers looking for a comprehensive and intelligent sales management solution, I highly recommend considering Dynamics 365 Sales Professional. With its seamless integration into the broader suite of Microsoft business applications, this software offers a cohesive approach to managing customer relationships and streamlining data sharing across teams. The AI-driven sales insights and predictive analytics provide valuable guidance, enabling data-driven decision-making and proactive identification of opportunities.

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Helps Innovate

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