Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score

7.6 /10

CX Score

7.8 /10

24 Reviews Write a Review

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What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

4% Negative

0% Neutral

96% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Transparent

Feature Ratings

Average 76

Financial Analytics

Integration APIs

Order Management

Cash Management

General Ledger Chart of Accounts

Fixed Assets

Financial Reporting and Consolidation

Accounts Payable Purchase Orders

Reporting and Analytics

Tax Management

Budgeting Forecasting

Vendor Capability Ratings

Average 74

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

Score 7.7

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Supply Chain Management

Score 7.3

View Microsoft Dynamics 365 ERP in this category (opens in a new tab)

Microsoft Dynamics 365 ERP Reviews

J. Gary S.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A big animal but does what you need.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

They have an army of people to research, develop and support the product.

What is your favorite aspect of this product?

The support behind it from Microsoft and the ease of connecting other Microsoft apps together with it.

What do you dislike most about this product?

Since Microsoft has an army supporting this and other products, at times it is hard to find the right department or person to help you or find an answer.

What recommendations would you give to someone considering this product?

Make sure you have an experienced partner helping you.

Pros

Reliable
Caring
Respectful
Acts with Integrity

Angeline T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Cheap Accounting Software

Likeliness to Recommend

3 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Timely Follow ups Sync with Outlook emails Easy to Interface Integration with other products of Microsoft.

What is your favorite aspect of this product?

It provides a good amount of reports that could be customized and extended easily. In addition, I am able to have all my relevant work information in one consolidated system. I can access Microsoft Dynamics at any time, which gives me the freedom to complete work wherever I may be.

What do you dislike most about this product?

The "save" button is in the worst possible place on the screen, all alone in the bottom right corner. Administration. It is not user friendly compared to best in class CRMs. Roles and privileges are complicated. Designing a structure with business champion has been challenging.

What recommendations would you give to someone considering this product?

Auditing. Major issue for me. It is not possible to export "who" log to Excel - when and what people have been doing. It has to be done manually, which is really cumbersome. Perhaps use another software to keep audit trails

Pros

Caring
Helps Innovate
Reliable
Performance Enhancing

Cons

Wastes Time
Slower Product Innovation
Less Productive

Manish D.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Class leading business solution

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Range of features

What is your favorite aspect of this product?

One stop destination for all business needs

What do you dislike most about this product?

More features can be added to improve user efficiency

What recommendations would you give to someone considering this product?

Go for it without any doubt

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Dynamics 365 ERP

What is Microsoft Dynamics 365 ERP?

Company Details

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Awards & Recognition

Microsoft Dynamics 365 ERP Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

Integration APIs Ability of the solution to integrate with other enterprise functions.

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

Tax Management Automates the process for calculating and filing taxes on behalf of the corporation.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Supply Chain Management

Microsoft Dynamics 365 ERP Reviews

J. Gary S.

A big animal but does what you need.

Likeliness to Recommend

Pros

Angeline T.

Cheap Accounting Software

Likeliness to Recommend

Pros

Cons

Manish D.

Class leading business solution

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Financial Analytics

Integration APIs

Order Management

Cash Management

General Ledger Chart of Accounts

Fixed Assets

Financial Reporting and Consolidation

Accounts Payable Purchase Orders

Reporting and Analytics

Tax Management

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration