Microsoft Dynamics 365 ERP Logo
Microsoft Dynamics 365 ERP Logo
Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score
7.3 /10
CX Score
7.5 /10
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Microsoft Dynamics 365 ERP
7.3 /10

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Supply Chain Management category

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

7% Negative
2% Neutral
91% Positive

Pros

  • Respectful
  • Trustworthy
  • Security Protects
  • Fair

Feature Ratings

Average 80

Inventory Management

87

Supplier Management

85

Shipping Management

84

Order Management

83

Customer Service

83

Demand Planning

83

Warehouse Management

78

Forecasting and Planning

77

Procurement Management

77

Returns Management

76

Transportation Management

75

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Quality of Features

80

Usability and Intuitiveness

79

Breadth of Features

79

Ease of Customization

78

Availability and Quality of Training

78

Ease of Data Integration

77

Business Value Created

77

Ease of IT Administration

75

Vendor Support

75

Product Strategy and Rate of Improvement

73

Microsoft Dynamics 365 ERP Reviews

Amaya M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Dynamics, first class customer service.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

With the CRM and ERP Dynamics 365 software, your organization may grow faster. The time has come for you to combine all of your data! Find out what will happen next. Be able to achieve remarkable results. Consider your options more carefully before you make any decisions. Assist your company's growth by taking the necessary steps. Recognise and build new business relationships. These suggestions will help you increase your productivity and performance. Your customers as seen from one angle. Find the best leads and nurture them. Customers' experiences that are related. Follow the industry's hottest trends to stay up to date.

What is your favorite aspect of this product?

Better approaches to produce positive client experiences in less time Use your resources to their fullest potential and increase the productivity of your technicians. Assist in reducing operating costs Change your method of doing things. When it comes to consumer partnership monitoring applications, Microsoft Dynamics 365 is currently the preferred choice. In order to track customers and important sales KPIs, we use it. Since we have such a clear understanding of our sales funnels and potential sales targets, my company's managers are able to make quick decisions.

What do you dislike most about this product?

Customer-friendly Microsoft Dynamics 365 can be used. The process of entering information is often tough for new users. You may have difficulty navigating through the site as a result. Problems with interdependencies between solutions are possible. With paperwork, this can be a problem. As a result, when licensing through a third-party, it's crucial to stay up to date on license model changes. You may find it challenging to seek the right support because of its complexity Don't overdo it with customizations to prevent building a huge backlog of unneeded automation tasks.

What recommendations would you give to someone considering this product?

CRM programs are plentiful in the market, but Microsoft Dynamics, with its whole Microsoft ecosystem, is an ideal choice for any major corporation. Our implementation plan, on the other hand, was handled by a third-party consultant we hired. Customer Relationship Management A cloud-based ERP application, Microsoft Dynamics 365 is built on Microsoft's cloud platform. Intelligent virtual agents offer a range of customer service channels. With this software, you can also integrate it with other Office apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Difficult integration and data migration.

Likeliness to Recommend

4 /10

Pros

  • Respectful
  • Reliable
  • Security Protects

Cons

  • Inhibits Innovation
  • Less Efficient Service
  • Less Effective Service

Rosy O.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Modern. Integration with Microsoft Products.

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Dynamics allows businesses to operate efficiently automating and optimizing the manual tasks with the use of Artificial Intelligence tools.

What is your favorite aspect of this product?

Companies can give more priority to the rights prospects and connect sales and marketing departments for a smooth communication and share of data.

What do you dislike most about this product?

it can be difficult to use for beginners.

What recommendations would you give to someone considering this product?

Dynamics 365 ERP is the best solution for businesses that want to combine functionality of ERP Dynamics with the AX. Companies can have access to data thanks to the real time business intelligence and embedded analytics to optimize manual tasks.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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