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Microsoft Dynamics 365 ERP Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 ERP

Composite Score
7.7 /10
CX Score
7.9 /10
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Microsoft Dynamics 365 ERP
7.7 /10

What is Microsoft Dynamics 365 ERP?

Enterprise resource planning (ERP) systems help organizations manage their businesses with efficiency and flexibility—bringing together finance, manufacturing, retail, supply chain, warehouse, and inventory. Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Enterprise Resource Planning - Enterprise category

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Security Protects
  • Continually Improving Product

Feature Ratings

Average 83

Accounting and Financial Management

86

Customer Relationship Management

84

Analytics and Reporting

84

Industry Specific Capabilities

83

Governance Risk and Compliance

83

Procurement Management

83

Job and Project Management

82

Supply Chain Management

82

Service Management

81

Human Capital Management

79

BI and Performance Management

79

Vendor Capability Ratings

Average 81

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Business Value Created

82

Ease of IT Administration

82

Ease of Implementation

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Microsoft Dynamics 365 ERP Reviews

Devi L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Latest ERP as per modern uses

What is your favorite aspect of this product?

Inventory Management

What do you dislike most about this product?

Limited Reports

What recommendations would you give to someone considering this product?

Report area required to develop

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Do yourself a favor and start using Dynamics 365

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

It keeps a complete record of the specialist's qualifications and immediately assigns it to the relevant job. It keeps track of all the worker's details, including abilities and hardware items that are accessible. Its dashboard is fantastic and contains a ton of crucial data. Its billing and invoicing features are excellent, and its reporting capabilities are also excellent.

What is your favorite aspect of this product?

Dynamics is very adaptable and could easily replace any other database management software. It is capable of handling and tracking emails and functions effectively with big teams who require it for many purposes. The well-organized steps of the process are the finest feature of Dynamics 365 ERP.

What do you dislike most about this product?

The smartphone application isn't very remarkable. There are frequently occurring mishaps, and it just doesn't provide the kind of service that a customer would want for from such a fantastic platform. However, Microsoft had made up for it by highlighting its power apps.

What recommendations would you give to someone considering this product?

Our entire impression has been quite positive and content. This tool works well for managing and involving present clients. This product has a lot of potential. The procedure is simple to automate, and mails and texts may be scheduled. Additionally, you may manage and store things there.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Melanie N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Extremely user friendly and easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Thanks to our business partner who introduced it to us, Microsoft Dynamics 365 ERP is the greatest resource planning tool we have discovered for our organization so far. Implementing it made our job more simpler and more efficient. With this technology, allocating the competent person to certain duties is made easier.

What is your favorite aspect of this product?

When it comes to picking our favorite features, it might be difficult because there are so many functionalities we appreciate and use frequently to get much more out of it. Anyhow, for our Field Operations, we enjoyed its entirely offline characteristics. However, in general, allowing for flexibility and the ability to see projects, customer data, contact details, and other information totally offline is a fantastic method to encourage workers in this field.

What do you dislike most about this product?

The system can break occasionally, which is a concern because it makes altering some data time- and effort-consuming. Due to the abundance of customization options, managing accounts and credentials is also highly challenging. When it begins to lag, it might be annoying. Sincerity be told, I frequently find it to be on the weaker side.

What recommendations would you give to someone considering this product?

Its ability to list all information well about processes, abilities, and equipment needed to complete them is a highly useful feature. Task planning and assignment are now completely automated. It has excellent reporting features and provides a wealth of data about the jobs and expert abilities. This item is very scalable.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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