Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

209 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 91%
Conflict Resolution:: 92%
Strategy & Innovation:: 89%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Fair

Feature Ratings

Average 83

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Browser Push Notifications

Role and User Management

Soft Token Authentication

Role-Based Multi-Factor Authentication

Hard Token Authentication

Dashboards, Analytics and Reporting

Integration APIs

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Brown G.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Offers top-notch services

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

Their user-friendly interface, multi-device support feature; that I can use the app on multi device for convenience and flexibility. I can also easily back up and restore my authenticator codes. And promote passwordsless logins with biometrics authentication. Their customer service always there when I have issues.

What is your favorite aspect of this product?

Password vault feature that allows me securely store my passwords, debit cards, and addresses and autofill for various website and apps.

What do you dislike most about this product?

It doesn't allow the use of facial recognition for authentication

What recommendations would you give to someone considering this product?

Try it out; the excellent services will make your time worthwhile.

Pros

Unique Features
Security Protects
Helps Innovate
Continually Improving Product

KHIM L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Authenticator is tightly integrated with Microsoft 365 and Azure Active Directory, making it a go-to choice for enterprises using Microsoft's suite of products. It supports seamless access to Azure AD-protected resources and single sign-on (SSO) for Microsoft apps.

What is your favorite aspect of this product?

User Convenience, Enhanced Security, Integration with Microsoft Accounts and Azure AD

What do you dislike most about this product?

One of the downsides of Microsoft Authenticator is its limited cross-platform and third-party integration compared to some other authentication solutions.

What recommendations would you give to someone considering this product?

Here are few consideration points Use the Passwordless Option, Enable for Azure AD Users, Leverage Conditional Access, Set Up Cloud Backup, Plan for Recovery, Integrate with Intune for Device Management, etc

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Maeve G.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Secure, easy but setup can be tricky for new user.

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator is a secure, easy-to-use app for managing 2FA, supporting both Microsoft and third-party accounts. It offers passwordless login, backup options, and integrates well with Microsoft services like Office 365 and Azure.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Authenticator is its passwordless sign in feature, It enhances both security and convenience by allowing users to log in with biometrics like fingerprint or face recognition or a simple push notification.

What do you dislike most about this product?

The setup can be tricky and losing your phone makes recovery harder.

What recommendations would you give to someone considering this product?

I would recommend Microsoft Authenticator if you use Microsoft services or need strong security with easy recovery options make sure to enable backup and familiarize yourself with multi account management for a smoother experience.

Pros

Effective Service
Respectful
Helps Innovate
Continually Improving Product

Cons

Leverages Incumbent Status
Less Productive

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Brown G.

Offers top-notch services

Likeliness to Recommend

Pros

KHIM L.

Fantastic product!

Likeliness to Recommend

Pros

Maeve G.

Secure, easy but setup can be tricky for new user.

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Browser Push Notifications

Role and User Management

Soft Token Authentication

Role-Based Multi-Factor Authentication

Hard Token Authentication

Dashboards, Analytics and Reporting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training