Member365 Customer Reviews 2024

Member365

Composite Score

7.2 /10

CX Score

7.7 /10

12 Reviews Write a Review

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What is Member365?

Member365 provides every tool you need to run your membership-based organization in one place. Manage your members, email campaigns, and events from a single dashboard. Track member behavior across engagement channels, extracting deep insight into member needs with the click of a button. Automate routine administration tasks so you can focus less of your time on management, and more on members.

Company Details

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Awards & Recognition

Member365 won the following awards in the Membership & Association Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

2022 Data Quadrant Gold Medalist

2022

Member365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Member365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

1
Since last award

74 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Member365?

19% Negative

6% Neutral

75% Positive

Pros

Respectful
Trustworthy
Caring
Fair

Feature Ratings

Average 65

Program Management

Registration Management

Fundraising Management

Event Management

Multi Channel Support

Membership Management

Accounting and Financial Management

Customer Self Service Capabilities

Marketing Analytics

Volunteer or Member Portal

Mobile Customer Care

Vendor Capability Ratings

Average 69

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Member365 Reviews

Role: C-Level
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2020

unattractive UX

Likeliness to Recommend

1 /10

Member365

What is Member365?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Member365 Ratings

75 Likeliness to Recommend

1 Since last award

74 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Member365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Fundraising Management Includes donation tracking, receipt generation, and campaign management.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Volunteer or Member Portal Includes event sign-up, access to organization's site, and contact information update.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Member365 Reviews

unattractive UX

Likeliness to Recommend

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Program Management

Registration Management

Fundraising Management

Event Management

Multi Channel Support

Membership Management

Accounting and Financial Management

Customer Self Service Capabilities

Marketing Analytics

Volunteer or Member Portal

Mobile Customer Care

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness