

What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
1
Since last award
89 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 74%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 78%
- Service Experience:
- 81%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Acts with Integrity
- Fair
- Altruistic
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Asset Management
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Response Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Post Archival
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Kaitlin B.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent program for monitoring social media."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
This tool stands out from the competition because it is a robust piece of software with top-notch features that allow users to keep tabs on social media platforms online.
What is your favorite aspect of this product?
The abundance of options provided by the tools in terms of impressions, clicks, shares, etc., and the ability to use cluster functions to identify pertinent cross-topics. I found it quite helpful that we were able to compare the global reach of various social media channels to that of more conventional web platforms and other websites in a variety of countries.
What do you dislike most about this product?
Comparison of platform-provided metrics with those used by social media users. Since we were unable to ascertain the methodology used to compile these statistics, we focused instead on determining which topics generated the most interest. We believe there is room for enhancement in the social media performance of the community, particularly with regard to the reporting of whether or not comments are positive or negative.
What recommendations would you give to someone considering this product?
I really recommend that you check out this software because Strategically blocking access to key metrics and information in addition to blocking access for operational and daily tasks. That's why it's such a flexible tool that everyone from community managers to brand executives may benefit from it. Key learnings that are both easily digestible and convincing in argument can be extracted with little effort.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Chris H.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Meltwater is a simple, intuitive tool."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
In comparison to other products, this one stands out due to its user-friendliness, configurability, and top-notch customer service.
What is your favorite aspect of this product?
The interface is minimally cluttered and easy to master. The interface is minimalistic and well-organized. Being able to contact the help desk quickly has been very useful for answering questions about more advanced features. Assigning emotions automatically has also shown to be highly useful.
What do you dislike most about this product?
The inability to alter the Instagram video's thumbnail prior to publication, the sluggishness of uploading more substantial asset files, and the absence of granular filtering and sorting by individual influencers/authors within the reporting section are just a few of the issues that have arisen.
What recommendations would you give to someone considering this product?
Due to its user-friendly interface and helpful content, I highly recommend this program to anyone looking to save time and effort. In addition to its many advantages, it is also costless.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Lupillo A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"It is a simple and intuitive tool, I love it."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
What sets this program apart from others is that it combines a wide variety of useful features into a single, user-friendly application; offers excellent technical support; and is simple to learn and implement.
What is your favorite aspect of this product?
Meltwater's flexibility makes it an ideal solution for growing businesses. The standard features such as newswire integration and social media scheduling are included, but it also offers more advanced features such as boolean-based news listening that may be tailored to your own needs. The user interface and experience are both straightforward. It's the one tool that can handle all you need, and then some, including neat extras like integrations you didn't even realize you wanted.
What do you dislike most about this product?
That hefty tab. You get what you pay for, but even so, it's still quite costly. No matter what intensity you select, you will feel it. Furthermore, when discussing the features they are developing, the sting isn't eliminated or altered in any way...
What recommendations would you give to someone considering this product?
This software is strongly recommended by me as it is a very effective tool and requires little time to master. It has a very organized and easy-to-use user interface. Having quick and easy access to the support team has also been very helpful in learning how to perform tasks that are more nuanced. In addition, the automatic labeling of emotions has proven to be quite helpful.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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