Meltwater Group

Meltwater

Composite Score

7.4 /10

CX Score

7.6 /10

90 Reviews Write a Review

Claim Software

What is Meltwater?

Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.

Company Details

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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

89 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

5% Negative

7% Neutral

88% Positive

Pros

Performance Enhancing
Fair
Acts with Integrity
Inspires Innovation

Feature Ratings

Average 80

Social Asset Management

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Campaign Execution

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Social Media Monitoring

Score 7.2

View Meltwater in this category (opens in a new tab)

Meltwater Reviews

Daniel Ernesto R.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Meltwater, marketing media intelligence

Likeliness to Recommend

9 /10

What differentiates Meltwater from other similar products?

We can work as a marketing group through the software created by Meltwater, its tools seem very intuitive and it does almost everything we want it to do, it is worth mentioning that at the beginning the account configuration was not easy and it took us some time to do it, then when we understood it well we got an excellent analysis for the management team and complementing the productivity of our agents.

What is your favorite aspect of this product?

It is an excellent software that analyzes and studies digital media and keeps an eye on social media. It is very easy due to the tracking it does on media and social coverage plus it is very fluid and modern. i have been able to update many agents in a maximum of 2 days.

What do you dislike most about this product?

They should create a support system or a specialized customer service to the introduction of the program due to the level of complexity in its learning curve which generates delay in the staff in addition to problems such as languages/news that had nothing to do with our sector. In addition to additional prices for each new tool that can be very helpful for us has as always and additional cost.

What recommendations would you give to someone considering this product?

Meltwater can be recommended for large management companies that can afford its license, because it is a great platform with interface, but the cost is somewhat high, but we are satisfied with the quality of service and ease of use, so there is no real need to change us for another software for the fact that we do a quality marketing management.

Pros

Helps Innovate
Enables Productivity
Caring
Respectful

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Easy Social Media Management With Meltwater

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Brian J.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Meltwater is an amazing tool."

Likeliness to Recommend

7 /10

What differentiates Meltwater from other similar products?

It is distinct from other applications because it possesses a wide variety of functionalities. Comfort in usage in addition to adaptability. Daily email reports, fully-customizable dashboards, seamless interaction with analytics and social networks, an extensive database of media and influencers, and a contact platform are all included. Outstanding customer service and assistance that is pro-active.

What is your favorite aspect of this product?

You can't do public relations, media monitoring, or social media listening better than with Meltwater. It also has powerful analytical skills.

What do you dislike most about this product?

It has some issues with its social media posting mechanism, but the development team seems to be working hard to fix them.

What recommendations would you give to someone considering this product?

When it comes to organizations that are lean and demand maximum efficiency and efficacy when tracking and monitoring PR and social actions on a regular basis, I recommend that these businesses utilize this tool.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Meltwater

What is Meltwater?

Company Details

Need Assistance?

Meltwater Ratings

79 Likeliness to Recommend

89 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Meltwater?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Social Media Monitoring

Meltwater Reviews

Daniel Ernesto R.

Meltwater, marketing media intelligence

Likeliness to Recommend

Pros

Easy Social Media Management With Meltwater

Likeliness to Recommend

Pros

Brian J.

"Meltwater is an amazing tool."

Likeliness to Recommend

Pros

Most Popular Meltwater Comparisons

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Feature Ratings

Social Asset Management

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Campaign Execution

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement