What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
3
Since last award
86 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 79%
- Negotiation and Contract:
- 51%
- Conflict Resolution:
- 71%
- Strategy & Innovation:
- 59%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+66 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Unique Features
- Helps Innovate
- Enables Productivity
- Security Protects
Cons
- Vendor's Interest First
- Less Transparent
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Audience Segmentation
Competitor Tracking
Dashboards and Reporting
Collaboration
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Meltwater, marketing media intelligence
Likeliness to Recommend
What differentiates Meltwater from other similar products?
We can work as a marketing group through the software created by Meltwater, its tools seem very intuitive and it does almost everything we want it to do, it is worth mentioning that at the beginning the account configuration was not easy and it took us some time to do it, then when we understood it well we got an excellent analysis for the management team and complementing the productivity of our agents.
What is your favorite aspect of this product?
It is an excellent software that analyzes and studies digital media and keeps an eye on social media. It is very easy due to the tracking it does on media and social coverage plus it is very fluid and modern. i have been able to update many agents in a maximum of 2 days.
What do you dislike most about this product?
They should create a support system or a specialized customer service to the introduction of the program due to the level of complexity in its learning curve which generates delay in the staff in addition to problems such as languages/news that had nothing to do with our sector. In addition to additional prices for each new tool that can be very helpful for us has as always and additional cost.
What recommendations would you give to someone considering this product?
Meltwater can be recommended for large management companies that can afford its license, because it is a great platform with interface, but the cost is somewhat high, but we are satisfied with the quality of service and ease of use, so there is no real need to change us for another software for the fact that we do a quality marketing management.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Flora G.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Experience With Meltwater
Likeliness to Recommend
What differentiates Meltwater from other similar products?
For social media monitoring, the software offers great features and is also capable when it comes to social media management.
What is your favorite aspect of this product?
I like the simplicity of Meltwater and the fact that it offers powerful features It is an easy to understand social media monitoring software
What do you dislike most about this product?
Meltwarer is a flawless software.
What recommendations would you give to someone considering this product?
For business social media management and monitoring, Meltwater offers great features and is cost effective too.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Monitor, control and understand social networks
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The main benefits of this program are its visual appeal and ease of use, which have been quickly adopted. We have increased customer engagement, gotten closer to the audience, and significantly improved the connection thanks to real-time monitoring, analysis, and listening on social networks. The use of keyword filters has allowed us to quickly and accurately discover specific tweets and comments, streamlining and simplifying our marketing team's work.
What is your favorite aspect of this product?
Without leaving out any information, we use Meltwater to keep track of what's happening in the company's social networks, which works well. Design-wise, it's a user-friendly application with fantastic social media management, analysis, listening, and real-time tracking capabilities. This software has tremendous versatility, and it also helps us to better listen to social networks, get to know our customers, focus on what matters most, and gather data to make more strategic decisions. The final reports produced by this tool are excellent.
What do you dislike most about this product?
I have yet to find anything about this program that I don't like; I have loved using it, and it has given me excellent results. Everything goes perfectly.
What recommendations would you give to someone considering this product?
The main reason for choosing Meltwater was its ability to listen to users and be attentive to social networks. It was acceptable and vital to start showing more empathy to the audience. I have no hesitation in recommending this tool because it allows us to monitor, collect and analyze events from various social networks in one place. We highly recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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