Meltwater Group

Meltwater

Composite Score

7.6 /10

CX Score

7.6 /10

108 Reviews Write a Review

Claim Software

What is Meltwater?

Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.

Company Details

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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

7% Negative

8% Neutral

85% Positive

Pros

Fair
Altruistic
Acts with Integrity
Security Protects

Feature Ratings

Average 80

Social Asset Management

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Campaign Execution

Dashboards and Visualization

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Social Media Monitoring

Score 7.1

View Meltwater in this category (opens in a new tab)

Meltwater Reviews

Abdulwaris G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great Social Listening Software

Likeliness to Recommend

9 /10

What differentiates Meltwater from other similar products?

I like its integration with social forms for lead capturing automation.

What is your favorite aspect of this product?

Robust social listening

What do you dislike most about this product?

Lacks few features for social monitoring

What recommendations would you give to someone considering this product?

If you need an intuitive and budget friendly software, then you have arrived at the right spot.

Pros

Helps Innovate
Unique Features
Altruistic
Over Delivered

Cons

Less Reliable
Less Productive
Wastes Time

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Wow, fantastic Product!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thierry M.

Role: Sales Marketing
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Unique features sometimes difficult to configure.

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

It serves as our all-in-one dashboard for monitoring social media and customer reviews across various channels and marketplaces, enabling us to track the global presence of our consumer electronics brands.

What is your favorite aspect of this product?

We conduct global social media monitoring from both owned and non-owned sources to collect posts, blog posts, and articles that mention our brands. We use this tool extensively to monitor customer reviews on e-commerce marketplaces in the USA, Mexico, Europe, and India, including sentiment analysis.

What do you dislike most about this product?

In 2023, features have not evolved significantly due to the acquisition by Meltwater and the consolidation of tools. Setting up and monitoring articles related to customer reviews remains challenging. We continue to face noise challenges with social media monitoring due to the common names of our brands.

What recommendations would you give to someone considering this product?

This tool offers unique features for monitoring your brand on both social media and e-commerce marketplaces. It provides valuable insights, especially if you manage a global brand. However, if you have a common brand name or need to monitor 500+ products, please exercise caution.

Pros

Caring
Respectful
Client Friendly Policies
Acts with Integrity

Cons

Slower Product Innovation
Inhibits Innovation

Meltwater

What is Meltwater?

Company Details

Need Assistance?

Meltwater Ratings

80 Likeliness to Recommend

1 Since last award

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Meltwater?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Meltwater Reviews

Abdulwaris G.

Great Social Listening Software

Likeliness to Recommend

Pros

Cons

Wow, fantastic Product!

Likeliness to Recommend

Pros

Thierry M.

Unique features sometimes difficult to configure.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Social Asset Management

Social Moderation and Workflow Management

Social Response Management

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Campaign Execution

Dashboards and Visualization

Social Post Archival

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support