Mattermost Logo Award Winner Product Badge
Mattermost Logo Award Winner Product Badge
Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Marcos M.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Superb instant messaging & team collaboration tool

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Mattermost integrates seamlessly with multiple Applications compared to it's alternatives. It's a reliable tool that enables ease to create and manage tasks and projects effectively.

What is your favorite aspect of this product?

With Mattermost,sending instant messages to my team is simple thus increasing team collaboration on work schedules.Mattermost is a suitable tool for workflow orchestration.Teams can also communicate effectively when using this tool.It's very secure and highly flexible.

What do you dislike most about this product?

I don't like the fact that I cannot access and use Mattermost when offline.

What recommendations would you give to someone considering this product?

I consider Mattermost as the best tool for instant messaging and team collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sonia J.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Outstanding team collaboration software.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Mattermost is a convenient tool for work orchestration unlike it's alternatives. Mattermost integrates better with other applications.

What is your favorite aspect of this product?

It's a secure tool for team communication. It's simple to collaborate with my teams through instant messaging. I like ease of quick files sharing with Mattermost. It's easy to plan and manage projects with Mattermost.

What do you dislike most about this product?

Mattermost pricing tier is relatively high compared to it's alternatives.

What recommendations would you give to someone considering this product?

For those organizations in search for a secure team communication,collaboration and work orchestration tool,Mattermost is the answer to all this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

Magnificent beast with video conferencing.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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