Mattermost Logo Award Winner Product Badge
Mattermost Logo Award Winner Product Badge
Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Frolence N.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Option for Best Management

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Easy to track tasks through kanban boards.

What is your favorite aspect of this product?

User-friendly interface with all security compliance.

What do you dislike most about this product?

Nothing negative

What recommendations would you give to someone considering this product?

Perfect to all collaboration needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matthew G.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Next-generation, channel-based comms platform

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Its capacity for workflow orchestration and eliminating context switching, channel-based communication sets it apart.

What is your favorite aspect of this product?

Its collaboration tools, brainstorming capacity, channel chat/messaging, notifications are super. Also the fact that it's open source.

What do you dislike most about this product?

Message loading sometimes takes time but its not that frequent. If that can be improved it would be awesome.

What recommendations would you give to someone considering this product?

Its a secure, open source collaboration platform that's outstanding in channel-based communication and coordination.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Win L.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Mattermost: Robust BIM Solution that I Trust.

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Mattermost is less expensive and offers a lot of BIM tools.

What is your favorite aspect of this product?

How it enhances real-time business internal communications is what I like most.

What do you dislike most about this product?

Seldom do I encounter issues when using MM.

What recommendations would you give to someone considering this product?

I would recommend it for centralizing comms in one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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