Mattermost Logo Award Winner Product Badge
Mattermost Logo Award Winner Product Badge
Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Everton P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Great product that can be self-hosted

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

It can be self-hosted, so you own your data.

What is your favorite aspect of this product?

The self-hosted option has all the features that I need

What do you dislike most about this product?

They dropped the "focalboard" plugin, which I was really expecting to use.

What recommendations would you give to someone considering this product?

If you are planning on using the self hosted version, go for the docker version, or get a server that you can keep up to date. I had some issues when they leveraged the postgres version.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Commodity Features

Abdullah A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Simple & effective Tool for Business communication

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Better Ui than most of the similar tools in the market, Provides Project management tools as well!

What is your favorite aspect of this product?

Overall ease of use , Simple Ui , Integrtaions and their Board feature!

What do you dislike most about this product?

More third-party integration will be a plus, basically to run CI/CD and development stuff!

What recommendations would you give to someone considering this product?

For startups, it is the best tool to consider!

Pros

  • Efficient Service
  • Client Friendly Policies
  • Trustworthy
  • Effective Service

Cons

  • Commodity Features

Arun M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Budacious with file sharing collaboration.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

It's super electrifying for task collaboration. Outstanding with use of mobile. Fantabulous with real-time instant messaging. Terrific with file sharing with other team members.

What is your favorite aspect of this product?

Love it's astuteness with file sharing collaboration. Super electrifying for task prioritization. Spontaneous and mobile friendly. Incredible with project and task scheduling.

What do you dislike most about this product?

It's an impeccable tool with task prioritization.

What recommendations would you give to someone considering this product?

Superb and robustness with mobile apps. Versatility and flexibility with file sharing collaboration. Terrific with task prioritization. Spectacular with use of charts for brainstorming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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