Ricoh USA

MarcomCentral

Composite Score

7.4 /10

CX Score

7.7 /10

10 Reviews Write a Review

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What is MarcomCentral?

MarcomCentral is an omnichannel solution brands leverage to deliver consistent, engaging brand experiences with asset centralization, rich content management, on-demand customization, and fulfillment. Organize, customize, and distribute your marketing content easily and effectively with MarcomCentral. MarcomCentral is a cloud-based marketing technology that combines digital asset management, dynamic content customization, brand management, and sales enablement into one easy-to-use platform.

Company Details

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MarcomCentral Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MarcomCentral.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 90%
Conflict Resolution:: 95%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MarcomCentral?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Collaboration

Permissions and Access Right Management

Manage / Administration of Metadata

Content Capture

Digital Asset Findability

Workflow and Approval Management

Automation of Metadata Creation

Integration

Version Management

Cloud Offering

In System Content Views

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Quality of Features

MarcomCentral Reviews

Pennie A.

Role: Industry Specific Role
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

I’m sorry, this survey is way too long

Likeliness to Recommend

10 /10

What differentiates MarcomCentral from other similar products?

I’m not entirely m sure. This is so much longer and detailed than the ad for this. Seems very secure, easy to access, patient and kind

What is your favorite aspect of this product?

Cloud services

What do you dislike most about this product?

The purpose is confusing

What recommendations would you give to someone considering this product?

Read instructions carefully, Don’t just jump into it on your own blindly

Pros

Helps Innovate
Unique Features
Security Protects
Continually Improving Product

Francis L.

Role: C-Level
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

A highly effective product. Consistently reliable

Likeliness to Recommend

8 /10

What differentiates MarcomCentral from other similar products?

the ability for innovations that are vital to my industry

What is your favorite aspect of this product?

the myraid of features that are customable and I love the fact that the company is constantly being proactive with nice upgrades

What do you dislike most about this product?

the costs and I feel that although our internal solutions are not as effective, the costs may force us to swtich back

What recommendations would you give to someone considering this product?

Try 1 license first and make extensive tests before going full bore

Pros

Helps Innovate
Saves Time
Includes Product Enhancements
Security Protects

MarcomCentral

What is MarcomCentral?

Company Details

Need Assistance?

MarcomCentral Ratings

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love MarcomCentral?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Content Capture Channels through which content is uploaded or classified.

Digital Asset Findability Capabilities of navigation and browsing

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Automation of Metadata Creation Asset metadata can be created using rules.

Integration Integration with E-Commerce and/or Other Platforms

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Cloud Offering Cloud compatibility (software and infrastructure).

In System Content Views Ability to create customized views of content repositories.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

MarcomCentral Reviews

Pennie A.

I’m sorry, this survey is way too long

Likeliness to Recommend

Pros

Francis L.

A highly effective product. Consistently reliable

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Permissions and Access Right Management

Manage / Administration of Metadata

Content Capture

Digital Asset Findability

Workflow and Approval Management

Automation of Metadata Creation

Integration

Version Management

Cloud Offering

In System Content Views

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Quality of Features