Mapbox Customer Reviews 2024

Mapbox

Composite Score

8.0 /10

CX Score

7.9 /10

41 Reviews Write a Review

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What is Mapbox?

Mapbox is the location platform for developers, providing a complete suite of mapping and location services including global map data, real-time traffic, geocoding and address search, and routing and directions for navigation. Build with Mapbox APIs and SDKs across platforms, from web to mobile to embedded systems. Highly performant, customizable, and scalable, Mapbox services are trusted by companies across industries spanning logistics, business intelligence, consumer apps and beyond.

Company Details

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Awards & Recognition

Mapbox won the following awards in the Geographic Information Systems category

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2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Mapbox Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mapbox.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mapbox?

3% Negative

12% Neutral

85% Positive

Pros

Enables Productivity
Fair
Reliable
Unique Features

Feature Ratings

Average 77

High Quality Maps

Map Customization

Geospatial Technology

Mobile

Data Visualization GIS

Geo Coding

Map Manipulation

Spatial Analysis

3D Visuals

Imaging and Production

Data Integration GIS

Vendor Capability Ratings

Average 76

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Mapbox Screenshots

Mapbox Videos

Mapbox Reviews

Tek K.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent product for map visualization!

Likeliness to Recommend

10 /10

What differentiates Mapbox from other similar products?

Mapbox is differentiated from other similar products in several ways. Firstly, Mapbox offers a range of custom and open source tools that allow developers to create customized and interactive maps. These tools include the Mapbox Studio, which provides an intuitive interface to customize and design maps. Additionally, Mapbox has a library of vector tiles which allow developers to create maps with more detailed and complex visualizations. Finally, Mapbox has a powerful API that allows developers to integrate maps into their applications.

What is your favorite aspect of this product?

My favorite aspect of Mapbox's product is the powerful and versatile mapping tools they offer. From the easy-to-use Mapbox Studio to the powerful Mapbox GL JS library, Mapbox provides the tools necessary to build custom, interactive maps for any application. Additionally, the vast array of APIs and data sources available through Mapbox make it easy to integrate with existing applications and services.

What do you dislike most about this product?

One of the biggest drawbacks to the Mapbox product is that it can be expensive for larger organizations and businesses. The pricing structure is complicated and often requires custom plans to get the features needed. Additionally, some features may require additional third-party integrations and plugins, which can add to the cost. Finally, some users have reported difficulty navigating the Mapbox platform and finding the specific features and tools needed.

What recommendations would you give to someone considering this product?

My recommendations would be: 1. Research the pricing structure to ensure it meets your budget and needs. 2. Consider the product's features to make sure they fit your specific requirements. 3. Review the customer service options to make sure you have access to help when needed. 4. Make sure the product is compatible with any other software you may be using. 5. Try out the product's demo version to get a better idea of how it works. 6. Read user reviews to determine how well the product works for other users. 7. Consider the scalability of the product to make sure it can handle your growth.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Shipping
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Great, easy to use maps at a decent price

Likeliness to Recommend

8 /10

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Marta N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

7 /10

What differentiates Mapbox from other similar products?

I don't see any big difference

What is your favorite aspect of this product?

A lot of functionalities

What do you dislike most about this product?

A bit pricey

What recommendations would you give to someone considering this product?

To check if it will have all features you need

Mapbox

What is Mapbox?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Mapbox Ratings

87 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Mapbox?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

High Quality Maps Includes high quality imagery, destinations, and area information.

Map Customization Map editor allows a map to be customized on-the-fly.

Geospatial Technology Includes surface analysis, network analysis, and geovisualization.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Geo Coding Custom geo-codable indexes can be created to pin-map based on external datasets.

Map Manipulation Multiple maps can be open simultaneously, and can be duplicated, combined, synchronized, tiled, cascaded, and minimized/maximized.

Spatial Analysis Includes geographic data, analysis, and modelling.

3D Visuals Seamlessly toggle between 2D and 3D viewing of the map.

Imaging and Production Ability to export and print high-quality images and graphics in multiple formats, including presentation ready maps.

Data Integration GIS Ability to import external data sources (census, etc.) overlayed into your map environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mapbox Screenshots

Mapbox Address Autofill

Powering Each phase of Logistics Businesses

Mapbox in the 2022 Toyota Tundra Capstone

Available on Multiple Platforms

Mapbox Videos

Mapbox powers navigation for people, packages, and vehicles everywhere

Build with Mapbox

Mapbox for EV

Mapbox Reviews

Tek K.

Excellent product for map visualization!

Likeliness to Recommend

Pros

Great, easy to use maps at a decent price

Likeliness to Recommend

Pros

Marta N.

Easy to use, but a bit pricey.

Likeliness to Recommend

Feature Ratings

High Quality Maps

Map Customization

Geospatial Technology

Mobile

Data Visualization GIS

Geo Coding

Map Manipulation

Spatial Analysis

3D Visuals

Imaging and Production

Data Integration GIS

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training