Mapbox Customer Reviews 2024

Mapbox

Composite Score

8.0 /10

CX Score

7.9 /10

41 Reviews Write a Review

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What is Mapbox?

Mapbox is the location platform for developers, providing a complete suite of mapping and location services including global map data, real-time traffic, geocoding and address search, and routing and directions for navigation. Build with Mapbox APIs and SDKs across platforms, from web to mobile to embedded systems. Highly performant, customizable, and scalable, Mapbox services are trusted by companies across industries spanning logistics, business intelligence, consumer apps and beyond.

Company Details

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Awards & Recognition

Mapbox won the following awards in the Geographic Information Systems category

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2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Mapbox Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mapbox.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mapbox?

3% Negative

12% Neutral

85% Positive

Pros

Enables Productivity
Fair
Reliable
Unique Features

Feature Ratings

Average 77

High Quality Maps

Map Customization

Geospatial Technology

Mobile

Data Visualization GIS

Geo Coding

Map Manipulation

Spatial Analysis

3D Visuals

Imaging and Production

Data Integration GIS

Vendor Capability Ratings

Average 76

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Mapbox Screenshots

Mapbox Videos

Mapbox Reviews

Nate S.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Not worth the growing costs and worth changing out

Likeliness to Recommend

4 /10

What differentiates Mapbox from other similar products?

Has more features than other products, But, for simple applications not using the many features it is very expensive.

What is your favorite aspect of this product?

the integration was easy, but not justified by the cost.

What do you dislike most about this product?

The several hundred a month cost for the most basic feature. It would be nice to have pre-designed legends for both the map and locations for integrations which could reduce time to integrate in some applications.

What recommendations would you give to someone considering this product?

Compare costs and run some tests on a few different products to see the difference. This looked like the best price on the site, but after implementing it was not feasible.

Pros

Reliable
Continually Improving Product
Enables Productivity
Unique Features

Cons

Less Performance Enhancing
Under Delivered
Less Transparent

Márcio L.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use, fare princing

Likeliness to Recommend

8 /10

What differentiates Mapbox from other similar products?

Competitive Price

What is your favorite aspect of this product?

Map quality and features

What do you dislike most about this product?

I dislike nothing

What recommendations would you give to someone considering this product?

This solution is easy to integrate

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Great product. Marena's support to us was magic

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Mapbox

What is Mapbox?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Mapbox Ratings

87 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Mapbox?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

High Quality Maps Includes high quality imagery, destinations, and area information.

Map Customization Map editor allows a map to be customized on-the-fly.

Geospatial Technology Includes surface analysis, network analysis, and geovisualization.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Geo Coding Custom geo-codable indexes can be created to pin-map based on external datasets.

Map Manipulation Multiple maps can be open simultaneously, and can be duplicated, combined, synchronized, tiled, cascaded, and minimized/maximized.

Spatial Analysis Includes geographic data, analysis, and modelling.

3D Visuals Seamlessly toggle between 2D and 3D viewing of the map.

Imaging and Production Ability to export and print high-quality images and graphics in multiple formats, including presentation ready maps.

Data Integration GIS Ability to import external data sources (census, etc.) overlayed into your map environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mapbox Screenshots

Mapbox Address Autofill

Powering Each phase of Logistics Businesses

Mapbox in the 2022 Toyota Tundra Capstone

Available on Multiple Platforms

Mapbox Videos

Mapbox powers navigation for people, packages, and vehicles everywhere

Build with Mapbox

Mapbox for EV

Mapbox Reviews

Nate S.

Not worth the growing costs and worth changing out

Likeliness to Recommend

Pros

Cons

Márcio L.

Easy to use, fare princing

Likeliness to Recommend

Pros

Great product. Marena's support to us was magic

Likeliness to Recommend

Pros

Feature Ratings

High Quality Maps

Map Customization

Geospatial Technology

Mobile

Data Visualization GIS

Geo Coding

Map Manipulation

Spatial Analysis

3D Visuals

Imaging and Production

Data Integration GIS

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training