Malbek

Malbek CLM

Composite Score

8.5 /10

CX Score

8.7 /10

27 Reviews Write a Review

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What is Malbek CLM?

Take control of your entire contract management process from initial request to signature and beyond. Malbek Contrax is today’s most intuitive, AI fueled, end-user and admin-user friendly CLM solution. Make contract requests easy, including integrations with Salesforce, Dynamics, Netsuite, Coupa, HubSpot and more. Have your sales, legal, procurement, finance and all departments collaborate easily on contracts. Streamline review and approval as well as counterparty negotiations. Effectively manage contract obligations and renewals, so you never miss a milestone again.

Company Details

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Awards & Recognition

Malbek CLM won the following awards in the Contract Lifecycle Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

Malbek CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Malbek CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Malbek CLM?

0% Negative

10% Neutral

90% Positive

Pros

Trustworthy
Efficient Service
Fair
Acts with Integrity

Feature Ratings

Average 83

Searchable Repository

Clause Management

E-Signature

Contract Approval

Workflow

Obligation Management

OCR Support

Contract Authoring

Integration

Redlining

Reporting Analytics

Vendor Capability Ratings

Average 85

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Malbek CLM Reviews

Aleks B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to set up and integrate with our CRM

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Ease of integration with Salesforce with the Connector

What do you dislike most about this product?

Difficulty transforming data from source to template (running formulas and other logic)

What recommendations would you give to someone considering this product?

Perform a POC of the use case first

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Nina M.

Role: Operations
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Very easy to customize and implement.

Likeliness to Recommend

10 /10

What differentiates Malbek CLM from other similar products?

Malbek prioritizes user experience, offering an intuitive and user-friendly interface. It is easily configurable and also has an extensive support center with tutorials and help videos.

What is your favorite aspect of this product?

The people at Malbek and the overall look and feel of the system.

What do you dislike most about this product?

Because it is so customizable it can be tricky to make sure all steps have been made to fully deploy any change.

What recommendations would you give to someone considering this product?

Make sure you have your internal processes defined and know all the elements of info you need to build your contract requests.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andrew L.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Excellent tool and extremely customer focused

Likeliness to Recommend

9 /10

What differentiates Malbek CLM from other similar products?

Malbek focuses on customer experience and really tries their best to accommodate customer requests. They are focused on improvement and dedicate a lot of time and resources into improving the platform. The system allows for customizations but also making sure the key capabilities of a CLM of not overlooked. Having a dedicated CSM that schedules weekly calls definitely helps with progress and their resource center is organized and very informative.

What is your favorite aspect of this product?

The customizability of the system is great but the customer-focused nature of the dedicated customer success managers and client facing personnel is where Malbek truly shines. Being able to reach out to someone, a real person, for timely feedback is so important for companies trying to scale. We're not just another cog in the wheel and the attention we receive is genuine and extremely helpful.

What do you dislike most about this product?

There are some features that a slightly lacking compared to other CLMs in terms of automation. I'm always asking if Malbek can do "this" or "that" and 50% of the time, its not a capability of the system but this is where they take customer feedback and try to make enhancements to the system. Malbek would also be a great tool to use outside of contracts such as legal intake or for procurement purposes but it's limited to contract-related tasks. More sophisticated integrations with systems as well as integrating with the Google workspace environment would definitely help appeal to additional cusotmers.

What recommendations would you give to someone considering this product?

Malbek is a great CLM tool but be prepared to put in the work to understand and learn the system. It isn't the most intuitive system right off the bat but once you familiarize yourself with how it works, the possibilities are nearly endless.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Malbek CLM

What is Malbek CLM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Malbek CLM Ratings

87 Likeliness to Recommend

2 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Malbek CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

OCR Support Automated import of 3rd party and legacy agreements

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Malbek CLM Reviews

Aleks B.

Easy to set up and integrate with our CRM

Likeliness to Recommend

Pros

Nina M.

Very easy to customize and implement.

Likeliness to Recommend

Pros

Andrew L.

Excellent tool and extremely customer focused

Likeliness to Recommend

Pros

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Feature Ratings

Searchable Repository

Clause Management

E-Signature

Contract Approval

Workflow

Obligation Management

OCR Support

Contract Authoring

Integration

Redlining

Reporting Analytics

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration