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M-Files ECM Logo
M-Files

M-Files ECM

Composite Score
7.1 /10
CX Score
7.1 /10
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M-Files ECM
7.1 /10

What is M-Files ECM?

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK

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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

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M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Effective Service
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 81

Access Permissions Management

84

Collaboration

84

ECM Document Management

84

File Approvals Esignatures

83

Mobile

83

File Conversion

83

Ediscovery Audit Trail

82

Search

81

Workflow Process Automation

79

Metadata Management

78

Capture Channels

76

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

82

Ease of Data Integration

82

Ease of Implementation

80

Ease of IT Administration

80

Ease of Customization

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Vendor Support

77

Availability and Quality of Training

74

M-Files ECM Reviews

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Service lacks for long term support.

Likeliness to Recommend

5 /10

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Altruistic

Cons

  • Less Generous
  • Under Delivered
  • Charges for Enhancements

Dena R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful yet powerful data storage space

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

M-files solution excels in every category, and with a little more effort, we can now convert a large number of manual tasks into advanced digital workflows. We chose M-Files after several discussions since it was the easiest to integrate into our existing system and gave stronger security controls for all data records within our firm.

What is your favorite aspect of this product?

Its modern feature kit is extensive, and the ease with which it interfaces with Microsoft programs makes it an excellent content services suite. M-files also has a wonderful and visually attractive graphical workflow editor that is quite useful for users who are unfamiliar with how to design, manage, and interface workflows with their environment.

What do you dislike most about this product?

It was the only time during implementation when we and our IT team were unsure whether it would be a good fit for our business or if, like others, it would make our work more difficult for us, and because its setup is complicated, it took a lot of time and money, but after that, we felt it was the best tool we had implemented.

What recommendations would you give to someone considering this product?

The content services market is vast, and the majority of them claim to offer safe and best information management storage space, but the fact that they only claim and don't deliver always costs our businesses a lot of time, resources, and money, so I recommend users don't waste their time on more complex and expensive software and instead go with M-files, which I am confident they will find fantastic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Samantha W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Superb content sharing and management suite

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

Our organization has implemented the major portion of content services suites in recent years, but no one has ever made us feel safe and secure. M-files, on the other hand, performed admirably and supplied us with the security and document management program we sought.

What is your favorite aspect of this product?

The interface and main layout are amazing, the security and scalability are better than any other system I have seen, and the workflow function is superior to any other feature that is highly configurable, arranged, and manageable. It has radically revolutionized the way we deal with paper documents and free us from paper management headaches once we fully comprehend it and learn how simple it is to digitize and manage our documents.

What do you dislike most about this product?

Newcomers will need to devote some time to it to completely grasp it, but the fact that it does not take a long time and does not tire you like others allows you to overlook its complexity concerns. If you're just a worker using it for content collaboration, you won't have any problems, but if you're an administrator, your job will be more difficult in the first few months because you won't know what's going on due to a lack of experience.

What recommendations would you give to someone considering this product?

Anyone considering it should look over the details and deployment alternatives and choose the best fit for their workplace. M-files is essential for every enterprise's desire to advance digital transformation strategies.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring

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