LumApps Customer Reviews 2024

LumApps

Composite Score

7.8 /10

CX Score

7.7 /10

26 Reviews Write a Review

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What is LumApps?

LumApps Social Collaborative Intranet helps companies in all industries improve communications and much more. Lets get in touch! LumApps is the next step in the evolution of the employee intranet. Fully integrated with Microsoft Office 365, as well as G-Suite and other tools, the powerful LumApps Platform lets employees connect and collaborate to create a more efficient and engaged workforce.

Company Details

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Awards & Recognition

LumApps won the following awards in the Employee Communications category

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1 Top Rated Capabilities

4 Top Rated Features

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

LumApps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LumApps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LumApps?

0% Negative

18% Neutral

82% Positive

Pros

Reliable
Client's Interest First
Efficient Service
Inspires Innovation

Feature Ratings

Average 85

Rewards Recognition

Employee Directory

Surveys and Polling

Application Integration

Mobile

News Feeds, Alerts & Notifications

Instant Messaging

Newsletter Creation

Single Sign-On (SSO)

Emergency Notification

Intranet

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Also Featured in...

Digital Workplace

Score 8.8

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LumApps Reviews

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Product with great features

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Charges for Enhancements
Leverages Incumbent Status

Narek H.

Role: Vendor Management
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Looks easy to use, but not optimized

Likeliness to Recommend

5 /10

What differentiates LumApps from other similar products?

This service is unique in the market, combining some primary everyday used services in a single platform, really good idea, and it works sometimes. Must be easy to work and collaborate with, but in fact, it's not so easy as demonstrated.

What is your favorite aspect of this product?

Collects my regular services in a single dashboard, For example, I can view and create emails, see my current calendar, review job information of the company's new hires, and use internal communication service from the same page, without switching to each platform separately.

What do you dislike most about this product?

The platform UI is not optimized (for example, the widgets aren't so large and can't contain all necessary information in a single look, you need to scroll down every time) A third-party company processes the service implementation (additional legal&security reviews, time spending, not synced between current service and mother company, etc.) Additional cost for Implementation out of the main contract, in the first look, the service cost based on seats is very cheap. Still, when you understand that the implementation during 3-6 months will be processed by a third-party company, with additional cost, the total price becomes expensive.

What recommendations would you give to someone considering this product?

A detailed review of the contract and terms. Add two months for implementation planning. Add real information and integrations in the demo version to review and understand the whole function of the product

Pros

Respectful
Client Friendly Policies
Friendly Negotiation
Helps Innovate

Cons

Wastes Time
Under Delivered
Slower Product Innovation

Role: Human Resources
Industry: Communications
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Pricey but really easy to use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

LumApps

What is LumApps?

Company Details

Need Assistance?

Awards & Recognition

LumApps Ratings

80 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love LumApps?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Intranet Private network that allows collaboration and storage of sensitive documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Digital Workplace

LumApps Reviews

Product with great features

Likeliness to Recommend

Pros

Cons

Narek H.

Looks easy to use, but not optimized

Likeliness to Recommend

Pros

Cons

Pricey but really easy to use

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Rewards Recognition

Employee Directory

Surveys and Polling

Application Integration

Mobile

News Feeds, Alerts & Notifications

Instant Messaging

Newsletter Creation

Single Sign-On (SSO)

Emergency Notification

Intranet

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness