LumApps Customer Reviews 2024

LumApps

Composite Score

7.6 /10

CX Score

7.5 /10

26 Reviews Write a Review

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What is LumApps?

LumApps Social Collaborative Intranet helps companies in all industries improve communications and much more. Lets get in touch! LumApps is the next step in the evolution of the employee intranet. Fully integrated with Microsoft Office 365, as well as G-Suite and other tools, the powerful LumApps Platform lets employees connect and collaborate to create a more efficient and engaged workforce.

Company Details

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Awards & Recognition

LumApps won the following awards in the Employee Communications category

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1 Top Rated Capabilities

4 Top Rated Features

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

LumApps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LumApps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LumApps?

0% Negative

18% Neutral

82% Positive

Pros

Reliable
Client's Interest First
Efficient Service
Inspires Innovation

Feature Ratings

Average 85

Rewards Recognition

Employee Directory

Surveys and Polling

Application Integration

Mobile

News Feeds, Alerts & Notifications

Instant Messaging

Newsletter Creation

Single Sign-On (SSO)

Emergency Notification

Intranet

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Also Featured in...

Digital Workplace

Score 8.8

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LumApps Reviews

Sahil C.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Tool for enhancing Internal Communication

Likeliness to Recommend

9 /10

What differentiates LumApps from other similar products?

1. User freindly interface is very amazing and easy to use 2. It easily integrates with google workspace and ehances useability 3. The mobile app works very well

What is your favorite aspect of this product?

1. It has got widgets like no other software 2. It allows the user to make customizations 3. it has great collaboration features

What do you dislike most about this product?

1. The customer support is not very great 2. The cost of implementing the software is very high 3. it has performance issues which reflexct on the business sometimes

What recommendations would you give to someone considering this product?

You should buy this if you are someone working with a large organisation and looking for workspace communication softwares.

Pros

Unique Features
Reliable
Performance Enhancing
Efficient Service

Cons

Less Fair
Less Friendly Negotiation

Zuri W.

Role: Consultant
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

LumApps is essential to the success of large orgs!

Likeliness to Recommend

7 /10

What differentiates LumApps from other similar products?

I think the due diligence LumApps uses before rolling out features. I never really experienced downs in the software.

What is your favorite aspect of this product?

The directory feature

What do you dislike most about this product?

The UI could be a little better

What recommendations would you give to someone considering this product?

If you have a large organization, LumApps is essential!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Leigh D.

Role: Human Resources
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

It's a terrific product to invest in for comms.

Likeliness to Recommend

10 /10

What differentiates LumApps from other similar products?

The LumApps team is consistently evaluating performance on how to make the platform better. The Hive (where customers can share ideas, talk to each other, and provide feedback) is crucial to the success of the program.

What is your favorite aspect of this product?

Customization possibilities are endless; so long as you're curious and willing to think outside the box, it can become anything you want it to be.

What do you dislike most about this product?

Some customization areas were not fully custom (i.e., had to select pixels from a. dropdown instead of type in for what you're attempting to accomplish) and when overlapping rows or cells, the bottom cell was "on top," however that's a very nuanced pain point.

What recommendations would you give to someone considering this product?

This platform will grow with your organization and is worth the investment. There are plug-ins available to do whatever you want and so long as there's an appetite to continue learning or improving, it's going to be the perfect platform for your organizations needs.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

LumApps

What is LumApps?

Company Details

Need Assistance?

Awards & Recognition

LumApps Ratings

80 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love LumApps?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Intranet Private network that allows collaboration and storage of sensitive documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Digital Workplace

LumApps Reviews

Sahil C.

Tool for enhancing Internal Communication

Likeliness to Recommend

Pros

Cons

Zuri W.

LumApps is essential to the success of large orgs!

Likeliness to Recommend

Pros

Leigh D.

It's a terrific product to invest in for comms.

Likeliness to Recommend

Pros

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Feature Ratings

Rewards Recognition

Employee Directory

Surveys and Polling

Application Integration

Mobile

News Feeds, Alerts & Notifications

Instant Messaging

Newsletter Creation

Single Sign-On (SSO)

Emergency Notification

Intranet

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

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