Lucidworks

Lucidworks Fusion

Composite Score

6.9 /10

CX Score

6.8 /10

19 Reviews Write a Review

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What is Lucidworks Fusion?

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

Company Details

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Awards & Recognition

Lucidworks Fusion won the following awards in the Enterprise Search category

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6 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

2 Top Rated Features

2023

7 Top Rated Capabilities

3 Top Rated Features

2022

Lucidworks Fusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidworks Fusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

86 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidworks Fusion?

11% Negative

0% Neutral

89% Positive

Pros

Fair
Acts with Integrity
Respectful
Reliable

Cons

Wastes Time
Inhibits Innovation
Less Generous

Feature Ratings

Average 78

Optical Character Recognition

Advanced/Faceted search

User interface for search/retrieval

Search Query Parsers

Processing and Indexing

Audio and Video Analytics

Results Sorting

Multi Format Support

Synonyms and Stemming

Content Aggregation

Content Analytics

Vendor Capability Ratings

Average 77

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidworks Fusion Reviews

Zaid M.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Search, Simplified

Likeliness to Recommend

7 /10

What differentiates Lucidworks Fusion from other similar products?

History and depth

What is your favorite aspect of this product?

Fusion and ability to build ML models to help monitor

What do you dislike most about this product?

Cloud adoption came a little too slow

What recommendations would you give to someone considering this product?

Do a heavy load test prior to going to prod

Pros

Helps Innovate
Reliable
Respectful
Client Friendly Policies

Shyam M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

A search engine creator that works like magic!

Likeliness to Recommend

8 /10

What differentiates Lucidworks Fusion from other similar products?

Lucidworks has a very good customer care support and actually helps and supports its clients with training of the software. The user interface that the software makes is mind blowing.

What is your favorite aspect of this product?

My favourite aspect is the price it comes for!

What do you dislike most about this product?

This software takes a couple of minutes to get the data loaded in the backend for the machine learning and search prediction purposes,

What recommendations would you give to someone considering this product?

A software which stands out for search engine creators in consulting, hence if you are in consulting then definitely try this one out!

Pros

Helps Innovate
Unique Features
Respectful
Altruistic

Cons

Less Effective Service

Nilay S.

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Makes really good end to end search engines!

Likeliness to Recommend

9 /10

What differentiates Lucidworks Fusion from other similar products?

LucidWorks is a really easy to use software, where one can easily upload the data in the backend in any format which is feasible. It also has options to select the type of frontend you want in the search engine. It has really been helpful!

What is your favorite aspect of this product?

My favourite aspect about the product is the pricing and the machine learning it implements.

What do you dislike most about this product?

There is nothing which I dislike about the product as of now, the product just takes a little bit more time in training big chunks of data.

What recommendations would you give to someone considering this product?

If you want a product which can make you an end to end search engine for searching products for clients or for the own company, then this is a really helpful software to use!

Pros

Reliable
Unique Features
Inspires Innovation
Respectful

Cons

Leverages Incumbent Status

Lucidworks Fusion

What is Lucidworks Fusion?

Company Details

Need Assistance?

Awards & Recognition

Lucidworks Fusion Ratings

82 Likeliness to Recommend

86 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Lucidworks Fusion?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidworks Fusion Reviews

Zaid M.

Search, Simplified

Likeliness to Recommend

Pros

Shyam M.

A search engine creator that works like magic!

Likeliness to Recommend

Pros

Cons

Nilay S.

Makes really good end to end search engines!

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Optical Character Recognition

Advanced/Faceted search

User interface for search/retrieval

Search Query Parsers

Processing and Indexing

Audio and Video Analytics

Results Sorting

Multi Format Support

Synonyms and Stemming

Content Aggregation

Content Analytics

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features