Lucidworks Fusion Logo
Lucidworks Fusion Logo
Lucidworks

Lucidworks Fusion

Composite Score
6.9 /10
CX Score
6.8 /10
Category
Lucidworks Fusion
6.9 /10

What is Lucidworks Fusion?

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

Company Details


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Awards & Recognition

Lucidworks Fusion won the following awards in the Enterprise Search category

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Lucidworks Fusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidworks Fusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

86 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidworks Fusion?

11% Negative
0% Neutral
89% Positive

Pros

  • Fair
  • Acts with Integrity
  • Respectful
  • Reliable

Cons

  • Wastes Time
  • Inhibits Innovation
  • Less Generous

Feature Ratings

Average 78

Optical Character Recognition

84

Advanced/Faceted search

81

User interface for search/retrieval

81

Search Query Parsers

81

Processing and Indexing

80

Audio and Video Analytics

80

Results Sorting

79

Multi Format Support

78

Synonyms and Stemming

76

Content Aggregation

75

Content Analytics

74

Vendor Capability Ratings

Average 77

Business Value Created

86

Vendor Support

80

Availability and Quality of Training

79

Usability and Intuitiveness

78

Breadth of Features

77

Ease of Data Integration

77

Ease of Customization

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of IT Administration

75

Quality of Features

71

Lucidworks Fusion Reviews

Zaid M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Search, Simplified

Likeliness to Recommend

7 /10

What differentiates Lucidworks Fusion from other similar products?

History and depth

What is your favorite aspect of this product?

Fusion and ability to build ML models to help monitor

What do you dislike most about this product?

Cloud adoption came a little too slow

What recommendations would you give to someone considering this product?

Do a heavy load test prior to going to prod

Pros

  • Helps Innovate
  • Reliable
  • Respectful
  • Client Friendly Policies

Shyam M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

A search engine creator that works like magic!

Likeliness to Recommend

8 /10

What differentiates Lucidworks Fusion from other similar products?

Lucidworks has a very good customer care support and actually helps and supports its clients with training of the software. The user interface that the software makes is mind blowing.

What is your favorite aspect of this product?

My favourite aspect is the price it comes for!

What do you dislike most about this product?

This software takes a couple of minutes to get the data loaded in the backend for the machine learning and search prediction purposes,

What recommendations would you give to someone considering this product?

A software which stands out for search engine creators in consulting, hence if you are in consulting then definitely try this one out!

Pros

  • Helps Innovate
  • Unique Features
  • Respectful
  • Altruistic

Cons

  • Less Effective Service

Nilay S.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Makes really good end to end search engines!

Likeliness to Recommend

9 /10

What differentiates Lucidworks Fusion from other similar products?

LucidWorks is a really easy to use software, where one can easily upload the data in the backend in any format which is feasible. It also has options to select the type of frontend you want in the search engine. It has really been helpful!

What is your favorite aspect of this product?

My favourite aspect about the product is the pricing and the machine learning it implements.

What do you dislike most about this product?

There is nothing which I dislike about the product as of now, the product just takes a little bit more time in training big chunks of data.

What recommendations would you give to someone considering this product?

If you want a product which can make you an end to end search engine for searching products for clients or for the own company, then this is a really helpful software to use!

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Cons

  • Leverages Incumbent Status

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