What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo is web-based remote support without pre-installed software for PC's, Macs, and smartphones. LogMeIn Rescue by GoTo can support any device — from desktop to mobile, Mac to Windows. It provides Multi-Platform IT Support Software for iOS, Android, Mac and PC and quickly connects and solves problems the first time – no matter how users work – with enterprise-grade cross platform software.
Company Details
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Get AssistanceLogMeIn Rescue by GoTo Ratings
Real user data aggregated to summarize the product performance and customer experience.
92 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LogMeIn Rescue by GoTo?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Support
Remote Control
Web & Desktop Conferencing
Audit Management
Attended and Unattended Remote Access
Augmented Reality Remote Assistance
Discovery
Real User Monitoring
Intelligence Reports
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
LogMeIn Rescue by GoTo Reviews
Nicki U.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Best remote support software out there.
Likeliness to Recommend
What differentiates LogMeIn Rescue by GoTo from other similar products?
The feature set against the cost of the license. It's not the cheapest solution but with features like file manager, script running, realtime monitoring and a good remote experience it was a no brainer. I have personally used this software for over 6 years and had to implement it again.
What is your favorite aspect of this product?
Easy to deploy the calling card to users devices via Microsoft Intune using a simple MSI file. Users can easily raise a support call, be put straight through to the right team and get their issues resolved a lot more efficiently and quickly than using Microsoft Teams.
What do you dislike most about this product?
If a connection is slow then the experience is not that great but this is a known issue with most support software. It can take some time to connect to some users devices and web filters love to block the program, so take that into consideration.
What recommendations would you give to someone considering this product?
It does not matter if you are a small business or multi-national large business, LogMeIn is the way to go to support your customers and end users.
Pros
- Enables Productivity
- Caring
- Saves Time
- Generous Negotitation
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