What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo is web-based remote support without pre-installed software for PC's, Macs, and smartphones. LogMeIn Rescue by GoTo can support any device — from desktop to mobile, Mac to Windows. It provides Multi-Platform IT Support Software for iOS, Android, Mac and PC and quickly connects and solves problems the first time – no matter how users work – with enterprise-grade cross platform software.
Company Details
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Get AssistanceLogMeIn Rescue by GoTo Ratings
Real user data aggregated to summarize the product performance and customer experience.
92 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LogMeIn Rescue by GoTo?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Support
Remote Control
Web & Desktop Conferencing
Audit Management
Attended and Unattended Remote Access
Augmented Reality Remote Assistance
Discovery
Real User Monitoring
Intelligence Reports
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
LogMeIn Rescue by GoTo Reviews
Ashutosh C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Great product and easy to use.
Likeliness to Recommend
What differentiates LogMeIn Rescue by GoTo from other similar products?
The interface is very simpler and easy to understand. Remote connection is more robust with end users even when the network speeds fluctuates. You can take elevated support from the beginning of the remote session. This is a great tool especially for supporting end users remotely.
What is your favorite aspect of this product?
The user interface surely. It looks much more simpler as compared to other remote access taking products.
What do you dislike most about this product?
Nothing actually, it is a great tool.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Zeeshan F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive support with a learning curve.
Likeliness to Recommend
What differentiates LogMeIn Rescue by GoTo from other similar products?
It excels with its advanced remote support features, including cross-platform compatibility, unattended access, reliable security measures, and great interface, setting it apart from other remote support solutions.
What is your favorite aspect of this product?
Its seamless cross-platform compatibility, allowing effective remote support across various devices and operating systems with user-friendly interface.
What do you dislike most about this product?
The wide range of features can be overwhelming at first, but it ultimately provides comprehensive support capabilities once mastered.
What recommendations would you give to someone considering this product?
I recommend it for its reliable remote support capabilities and cross-platform support, but be prepared for a learning curve during the initial setup and configuration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Bruno M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Very good security and multi platform
Likeliness to Recommend
What differentiates LogMeIn Rescue by GoTo from other similar products?
Scalability and customization are two of the features that differentiates LogMeIn Rescue from others
What is your favorite aspect of this product?
Customization and scalability are the best aspect of this product. The fact that it is easy to use also contributes a lot to the success of this product.
What do you dislike most about this product?
The product is expensive than its competition.
What recommendations would you give to someone considering this product?
When you are considering this product, make sure you have the budget for it. the product is pricey.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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