GoTo

LogMeIn Central by GoTo

Composite Score

7.1 /10

CX Score

7.5 /10

13 Reviews Write a Review

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What is LogMeIn Central by GoTo?

Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central by GoTo.

Company Details

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Awards & Recognition

LogMeIn Central by GoTo won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

LogMeIn Central by GoTo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogMeIn Central by GoTo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogMeIn Central by GoTo?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Caring
Saves Time

Feature Ratings

Average 78

Endpoint Backup

Anti Malware Signature Detection

Support for IoT Devices

Ransomware Recovery and Removal

Remote Control

Mobile Device Management

Network Management

Discovery

Remote NOC, SOC, Helpdesk Integration

Process Automation

Patch Management

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

LogMeIn Central by GoTo Reviews

Role: Operations
Industry: Construction
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Fantastic product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Sandip B.

Role: Finance
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Fantastic Product, but a bit costly.

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

Unique Features, and dynamic user Interface

What is your favorite aspect of this product?

UI and UX experience is Awesome

What do you dislike most about this product?

Price is bit High,

What recommendations would you give to someone considering this product?

Sales Service and Vendor service should be improve. Very long process to facilitate any issue or blockers.

Pros

Caring
Fair
Acts with Integrity
Appreciates Incumbent Status

Washington A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing software, but very expensive!

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

Quality of resources

What is your favorite aspect of this product?

Multiple operational features

What do you dislike most about this product?

High price

What recommendations would you give to someone considering this product?

Excellent solution, with many features. However, depending on the number of licenses, it would be good to negotiate a good price package.

Pros

Caring
Saves Time
Respectful
Altruistic

Cons

Less Effective Service

LogMeIn Central by GoTo

What is LogMeIn Central by GoTo?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

LogMeIn Central by GoTo Ratings

87 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love LogMeIn Central by GoTo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LogMeIn Central by GoTo Reviews

Fantastic product

Likeliness to Recommend

Pros

Sandip B.

Fantastic Product, but a bit costly.

Likeliness to Recommend

Pros

Washington A.

Amazing software, but very expensive!

Likeliness to Recommend

Pros

Cons

Feature Ratings

Endpoint Backup

Anti Malware Signature Detection

Support for IoT Devices

Ransomware Recovery and Removal

Remote Control

Mobile Device Management

Network Management

Discovery

Remote NOC, SOC, Helpdesk Integration

Process Automation

Patch Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Availability and Quality of Training