Livestorm Customer Reviews 2024

Livestorm

Composite Score

8.3 /10

CX Score

8.5 /10

40 Reviews Write a Review

Claim Software

What is Livestorm?

Livestorm is the end-to-end video engagement platform enabling organizations to create on-demand, live, or pre-recorded events at scale—from your browser. Our solution supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings. Powerful end-to-end analytics helps you track and measure audience engagement. Seamless integration with tools like Pipedrive and Intercom helps you manage all of your insights in one place.

Company Details

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Awards & Recognition

Livestorm won the following awards in the Web and Video Conferencing - Midmarket category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2022

Livestorm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Livestorm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Livestorm?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Caring

Feature Ratings

Average 86

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Screen Share

Keyboard Mouse Control

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Livestorm Reviews

Glory U.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Clean, modern product

Likeliness to Recommend

7 /10

What differentiates Livestorm from other similar products?

Works entirely in browser with no downloads needed.

What is your favorite aspect of this product?

I particularly like the automated email workflow system.

What do you dislike most about this product?

Video quality controls can be better

What recommendations would you give to someone considering this product?

This product is great for webinars, but you should try the free version first for basic meetings.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Ayanfe M.

Role: Finance
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Good in Webinars Simplified

Likeliness to Recommend

9 /10

What differentiates Livestorm from other similar products?

Livestorm stands out for its user-friendly interface and comprehensive webinar and video conferencing features tailored for marketing, sales, and customer success teams.

What is your favorite aspect of this product?

One of my notable aspect of Livestorm is its intuitive user interface, making it easy for both hosts and attendees to navigate and engage with the platform.

What do you dislike most about this product?

I don't have personal opinions or feelings, but some users may find the pricing of Livestorm relatively higher compared to other similar products.

What recommendations would you give to someone considering this product?

Before committing to Livestorm, I recommend thoroughly exploring its features and pricing plans to ensure they align with your specific needs and budget. Additionally, take advantage of any free trials or demos offered to test the platform's functionality firsthand.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mawumenyo Atsu N.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Feature-rich Customisable Webinar Platform

Likeliness to Recommend

8 /10

What differentiates Livestorm from other similar products?

The platform offers a web-based solution without requiring attendees to download additional software, ensuring easy access for participants. Its features like polls, Q&A, emojis, and file sharing enhance participant engagement, setting it apart from other webinar platforms.

What is your favorite aspect of this product?

I like the intuitive user experience of Livestorm that allow users to quickly grasp its features and functionalities. Also, the clean interface guides the live webinar experience effectively, making it easy to navigate and operate.

What do you dislike most about this product?

Sometimes, configuration issues and delays in customer support response can be frustrating, particularly when facing last-minute event issues.

What recommendations would you give to someone considering this product?

My recommendation would be to take advantage of the platform's extensive customization options and features, but also be prepared for potential challenges with configuration and customer support responsiveness. Hopefully, they will be resolved by the time you would be using Livestorm.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Livestorm

What is Livestorm?

Company Details

Need Assistance?

Awards & Recognition

Livestorm Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Livestorm?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Livestorm Reviews

Glory U.

Clean, modern product

Likeliness to Recommend

Pros

Ayanfe M.

Good in Webinars Simplified

Likeliness to Recommend

Pros

Mawumenyo Atsu N.

Feature-rich Customisable Webinar Platform

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Screen Share

Keyboard Mouse Control

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization