LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

Composite Score
8.4 /10
CX Score
8.4 /10
Category
LiveChat ChatBot
8.4 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

Filter By

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
7% Neutral
86% Positive

Pros

  • Saves Time
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

81

Leads Generation

81

Multi-channel

81

Workflow Processing

81

Application Programming Interface

81

Personalized Service

80

Translation

79

Scheduled Availability

79

Knowledgebase

79

Learning and Adaptability

79

Integration With CRM

79

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Quality of Features

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

LiveChat ChatBot Reviews

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Such a streamlined process

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation
  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Good for general and common day-to-day solutions.

Likeliness to Recommend

6 /10

Pros

  • Trustworthy
  • Respectful
  • Altruistic
  • Transparent
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy to implement but from my understanding it was

Likeliness to Recommend

6 /10

Pros

  • Effective Service
  • Friendly Negotiation
  • Reliable
  • Enables Productivity

Most Popular LiveChat ChatBot Comparisons