LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

Composite Score
8.5 /10
CX Score
8.5 /10
Category
LiveChat ChatBot
8.5 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
7% Neutral
86% Positive

Pros

  • Continually Improving Product
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

82

Multi-channel

81

Leads Generation

81

Application Programming Interface

81

Workflow Processing

81

Personalized Service

80

Translation

80

Knowledgebase

80

Scheduled Availability

79

Integration With CRM

79

Learning and Adaptability

78

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Quality of Features

82

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

80

Ease of Customization

79

Ease of Data Integration

79

Business Value Created

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

77

LiveChat ChatBot Reviews

Njambi K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A Very Effective Live Chat Solution For Business

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

The tool comes with some automation features where customers/clients can get a bot responding to common queries.

What is your favorite aspect of this product?

Deploying and using LiveChat is easy Setting up the bots is easy The tool matches customers and agents in real time The ticketing system ensures easy tracking of issues and solving them It ca auto respond when there is no live agent

What do you dislike most about this product?

With the many benefits of this tool and how easy it makes customer care services, I have no issues with the tool. At least I haven't noted any

What recommendations would you give to someone considering this product?

If you need a live chat application for your online website, LiveChat is what you need. It works well and integration is easy

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Good to have

Likeliness to Recommend

9 /10

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Glenn S.

  • Role: C-Level
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Features disappoint. Lagging

Likeliness to Recommend

7 /10

What differentiates LiveChat ChatBot from other similar products?

Cost is cheap

What is your favorite aspect of this product?

Has some good features in the Enterprise version but we continually get lagging as the issue

What do you dislike most about this product?

The slow response times

What recommendations would you give to someone considering this product?

Shop around

Pros

  • Friendly Negotiation
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Effective Service

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