What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Multi-channel
Leads Generation
Application Programming Interface
Workflow Processing
Personalized Service
Translation
Knowledgebase
Scheduled Availability
Integration With CRM
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Njambi K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2021
A Very Effective Live Chat Solution For Business
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The tool comes with some automation features where customers/clients can get a bot responding to common queries.
What is your favorite aspect of this product?
Deploying and using LiveChat is easy Setting up the bots is easy The tool matches customers and agents in real time The ticketing system ensures easy tracking of issues and solving them It ca auto respond when there is no live agent
What do you dislike most about this product?
With the many benefits of this tool and how easy it makes customer care services, I have no issues with the tool. At least I haven't noted any
What recommendations would you give to someone considering this product?
If you need a live chat application for your online website, LiveChat is what you need. It works well and integration is easy
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Insurance
- Involvement: Initial Implementation
Submitted Mar 2021
Good to have
Likeliness to Recommend
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Glenn S.
- Role: C-Level
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2021
Features disappoint. Lagging
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Cost is cheap
What is your favorite aspect of this product?
Has some good features in the Enterprise version but we continually get lagging as the issue
What do you dislike most about this product?
The slow response times
What recommendations would you give to someone considering this product?
Shop around
Pros
- Friendly Negotiation
- Efficient Service
- Saves Time
- Generous Negotitation
Cons
- Less Reliable
- Less Performance Enhancing
- Less Effective Service
Please tell us why you think this review should be flagged.
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