LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

Composite Score
8.4 /10
CX Score
8.4 /10
Category
LiveChat ChatBot
8.4 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
7% Neutral
86% Positive

Pros

  • Saves Time
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

81

Leads Generation

81

Multi-channel

81

Workflow Processing

81

Application Programming Interface

81

Personalized Service

80

Translation

79

Scheduled Availability

79

Knowledgebase

79

Learning and Adaptability

79

Integration With CRM

79

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Quality of Features

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

LiveChat ChatBot Reviews

Haradhan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Live Chat is one of the best chatting system

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

Livechat always provides us advanced data and analytics regarding how users of our app or website. Livechat always provides us advanced data and analytics regarding how users of our app. It helps to have a very important and positive efficiency for my clients because it provides the exclusive and best support with the help desk. LiveChat works perfectly with a very complete system of tickets and live chat. Also, all those powerful and essential features satisfied us very much.

What is your favorite aspect of this product?

1.The possibility to see what person is typing, prior to sending. 2.Omnichannel support for two languages it's really great. 3. Real-time support in their live chat is the best to support forever. 4.The ease of use makes it ideal for almost any business. 5.LiveChat allows you to share links, images, and videos. It can be integrated into your website easily 6.Really clean UI on both the front end and back end.

What do you dislike most about this product?

LiveChat is a fast, reliable, secure, and easy-to-use system. I do not have any issues with live chat.

What recommendations would you give to someone considering this product?

I have had an excellent experience using LiveChat. It has a professional and responsive customer support and it also enables us to provide excellent support to our customers. My recommendation goes to this efficient tool. For all those reasons I love to recommend LiveChat to all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Njambi K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A Very Effective Live Chat Solution For Business

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

The tool comes with some automation features where customers/clients can get a bot responding to common queries.

What is your favorite aspect of this product?

Deploying and using LiveChat is easy Setting up the bots is easy The tool matches customers and agents in real time The ticketing system ensures easy tracking of issues and solving them It ca auto respond when there is no live agent

What do you dislike most about this product?

With the many benefits of this tool and how easy it makes customer care services, I have no issues with the tool. At least I haven't noted any

What recommendations would you give to someone considering this product?

If you need a live chat application for your online website, LiveChat is what you need. It works well and integration is easy

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Good to have

Likeliness to Recommend

9 /10

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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