LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

8.4 /10
Category
LiveChat ChatBot
8.4 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

8% Negative
6% Neutral
86% Positive

Pros

  • Continually Improving Product
  • Saves Time
  • Respectful
  • Enables Productivity

Feature Ratings

Average 80

Multi-channel

81

Voice or Text Input

81

Leads Generation

81

Workflow Processing

80

Application Programming Interface

80

Personalized Service

80

Scheduled Availability

79

Learning and Adaptability

79

Knowledgebase

79

Integration With CRM

79

Translation

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Quality of Features

81

Usability and Intuitiveness

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

79

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Vendor Support

77

LiveChat ChatBot Reviews

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Good to have

Likeliness to Recommend

9 /10

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Glenn S.

  • Role: C-Level
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Features disappoint. Lagging

Likeliness to Recommend

7 /10

What differentiates LiveChat ChatBot from other similar products?

Cost is cheap

What is your favorite aspect of this product?

Has some good features in the Enterprise version but we continually get lagging as the issue

What do you dislike most about this product?

The slow response times

What recommendations would you give to someone considering this product?

Shop around

Pros

  • Friendly Negotiation
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Effective Service
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Simple and easy to use but very basic

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable
  • Commodity Features
  • Less Generous

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